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Windows 7 forum: how to fix a problem pc won't shut down windows 7 dell

by: cathylemons November 12, 2012 6:20 PM PST

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how to fix a problem pc won't shut down windows 7 dell

by cathylemons - 11/12/12 6:20 PM

I downloaded 3 new programs (1 from disc) 2 off internet and now my PC (Optiplex 745/ Dell: OS Windows 7) won't shut down. I just see a screen and it says "shutting down" but it doesn't. When I use the button on the PC same thing. When I boot up all is fine. I have to unplug it to shut it down. Can anyone help me? i did this: under device manager
Network adapters
Your NIC properties
Power management
Uncheck "Allow the computer to turn off this device to save power"
and it shut down once and went back to same problem. Thanks!


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Use MSCONFIG Startup tab

by wpgwpg - 11/20/12 9:45 AM

In Reply to: how to fix a problem pc won't shut down windows 7 dell by cathylemons

Apparently one of the programs you installed is loading something at bootup that doesn't shut down when it's supposed to, so here's what I recommend. Hold down the Windows key and press the R key. Type MSCONFIG and hit enter. Click the Startup tab. Here you'll see a list of tasks getting started automatically when you boot up. Look for the ones related to the programs you installed and uncheck them. It won't hurt to uncheck everything except your antivirus program, but try just unchecking the ones related to the new programs if you can. Then click OK and reboot. Your new programs will still run, they'll just take a second or so longer the first time you start them.

Good luck.


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