I recently got a second internet account with Charter Communication on a job site across town from my home. The technician from Charter used my sign on to make the neccessary changes to my Gateway NV77H05u laptop. Although my internet connection is fine, I can no longer get live streams from CNN and others. Oddly enough, on my wifes login, same computer, the live streaming function works fine. Charter denies making changes to my setting but obviously that is not true.
What change could Charter have made that would prevent my login from live streaming?

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