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Windows 7 forum: Second printer keeps appearing

by: Disneyfan May 2, 2012 10:05 AM PDT

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Second printer keeps appearing

by Disneyfan - 5/2/12 10:05 AM

Someone just recently got a new Gateway all-in-one desktop computer running Windows 7. He has a slightly older HP deskjet printer connected to it. Each day, a second iteration of that printer appears and sets itself as the default printer. When he goes to print, nothing happens because it is sitting in the queue of that second printer.

Yesterday I reset the print spooler by turning it off an on. When done, only the original printer appeared and everything printed fine. Today he called me and said the second printer was back and he can't print.

Does anyone have an idea of what is going on and how we can stop it from reoccurring?


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A bit of a guess

by MarkFlax Moderator - 5/2/12 10:06 AM

In Reply to: Second printer keeps appearing by Disneyfan

Is this computer on a home network?

Mark


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Yes, it is on a home network...

by Disneyfan - 5/2/12 1:13 PM

In Reply to: A bit of a guess by MarkFlax Moderator

...there is this desktop and one laptop connected to the router (desktop wired, laptop wireless). The printer is wired via USB to the desktop computer.

The printer CD was not used, only the drivers from Windows 7.


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(NT) Next stop? HP.com

by R. Proffitt Moderator - 5/2/12 1:18 PM

In Reply to: Yes, it is on a home network... by Disneyfan


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Did they install HP's latest drivers?

by R. Proffitt Moderator - 5/2/12 10:10 AM

In Reply to: Second printer keeps appearing by Disneyfan

I didn't read where that was done. Why it matters is this issue was spotted when another user had used the CD that came with the printer.
Bob


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A WAG

by Steven Haninger - 5/2/12 4:12 PM

In Reply to: Second printer keeps appearing by Disneyfan

I've seen this if the driver installation and initial connection of the printer were out of sequence. You might try deleting both instances of the printer, disconnect it and restart the PC. Then reconnect the printer once the desktop is up. The printer should be detected and the drivers installed. Hopefully the second instance won't return.


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