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Windows 7 forum: Why won't windows update scan? (windows 7 home prem)

by: MSJUICYSE01 April 28, 2012 8:05 AM PDT

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Why won't windows update scan? (windows 7 home prem)

by MSJUICYSE01 - 4/28/12 8:05 AM

I just got my laptop from service. It is a Sony Vaio
They supposedly restored my computer to factory setting but I can't update my computer.

The bar to the left is red and i see a red shield with a white x and it says most recent checks for updates: never

updates were installed: never

i go to installed programs and nothing has been installed since early 2010.

It's like whenever i try to click check for updates button it's like something is blocking it from connecting and scanning is the best way I can explain it. I desperately need help to update all my software and security patches etc


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Clarification request: added some things...

by MSJUICYSE01 - 4/28/12 8:39 AM

In Reply to: Why won't windows update scan? (windows 7 home prem) by MSJUICYSE01

I just got my laptop from service (they replaced a new hard drive and installed windows 7). It is a Sony Vaio ....i own it now but it's a slightly used rent-to-own type of deal so no windows dvd or system restore or anything.


They supposedly restored my computer to factory setting but I can't update my computer.

The bar to the left is red and i see a red shield with a white x and it says most recent checks for updates: never

updates were installed: never

i go to installed programs and nothing has been installed since early 2010.

It's like whenever i try to click check for updates button it's like something is blocking it from connecting and scanning is the best way I can explain it. I desperately need help to update all my software and security patches etc

I found something online where it says to type services.msc and stop it and go to c/windows/softwaredistribution and delete the files and then start the service so then ....

windows updates still won't scan (windows 7)....says service is not running but it is.


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