Answer Best answer as chosen by user ajacivil
This is NOT an open end optional type of thing to switch from 64 to 32-bit OS. As already explained to you, you need the retail versions of the OS required in order to re-install as the OEM supplied OS remains at 64-bit. I don't see how the 64-bit OS interferes with web surfing unless a known issue is at fault, but you didn't explain this problem in detail. On top of all this are the difficulties of a laptop install which become evident during this install. So, did this happen on 1st use of the laptop for the problem you experienced?
If you want to keep the 64-bit present, then you can load a 32-bit on another partition on the HD you have or add one, if that laptop allows a physical 2nd HD. Install the 32-bit OS to that partition or drive, accept the fact it will be "dual OS bootable", meaning you need to select which one you want to boot from. This does not mean you can run one or the other "concurrently". Google dual-boot setups. Next, visit the HP support website, access the forum there if any users have similar problems. If so, then see how it was addressed.
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