What method did you use to bring it back to factory settings
by fjord_fox - 7/25/11 3:24 PM
In Reply to: Yes by Mindstyle06
Did you use a DVD set that you created when you first bought your laptop? or did you use the hidden partition method?
The reason I'm asking is that your DVD set may, over time, become oxidized, and need to be cleaned. I worked on a laptop just a month ago, where the lady had somehow found the hidden partition and deleted it, thinking that she was "deleting unnecessarily used disk space", so when something went wrong with it and she brought it to me, I couldn't do anything to restore it to factory settings. I couldn't do anything for three weeks, until she finally found those DVDs. Then, once I used them, I had a similar problem, with programs crashing.
I didn't know why, until I decided to copy the DVDs onto my hard drive, so the next time I would need to fix her laptop, if she found and deleted the hidden partition again and if she couldn't find those DVDs, I would have an ISO copy that I could easily burn to DVDs and use. Well, one of the DVDs didn't read properly, so my program that turns it into an ISO image told me that the disk was corrupted. When I looked at it in the light, I saw that there was a film of oxidation on it, so I cleaned it with my cleaner for my glasses and I used my glasses cleaning cloth to clean the DVDs and it worked. I then re-installed it onto the computer and all the programs worked properly again.
There was one other problem, though. Every once in awhile, at startup, before the bootup sequence was finished, it would go to blue screen. I found that that was caused by a program that ASUS had pre-installed on it, called, "Fancy Start". Apparently, it does something to the MBR file at startup, whether you use the program or not. It's a silly program that isn't needed, so I uninstalled it, and the problem went away.
In short, what I'm recommending is for you to:
1. Clean your Recovery DVDs and try it again.
2. If that doesn't work, call Toshiba and find out how to start the Factory Settings Recovery program without needing the CD (by using the hidden partition) and try that.
3. If that doesn't work try the Toshiba Forum at http://forums.toshiba.com/ and click on "Computer Troubleshooting". Maybe when you're among other Toshiba users, it might be easier to get an answer, because they would all have a Toshiba computer. Or try here again until someone can figure out what your problem is.
That's the best that I can answer. I'm sorry I can't do any better to help you. I tried going to the Toshiba website to find out how to run the Recovery program from bootup, but the first thing I found is that I don't know the model number of your Toshiba Satellite, so I used X205-SLi6 as the model number, just to see what I could find out, but to no avail. The User's Manual doesn't even mention the hidden partition--or even making or using the Recovery DVDs. That's why, in #2 above, I say to call Toshiba and ask them for help.
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