Windows 7 forum: Maxtor OneTouch 4 Plus HD not recognized by Windows 7 64-bit

by: Murphaleen April 15, 2010 3:11 PM PDT

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Maxtor OneTouch 4 Plus HD not recognized by Windows 7 64-bit

by Murphaleen - 4/15/10 3:11 PM

My Maxtor OneTouch 4 Plus HD [750-gb] is not recognized by the Windows 7 64-bit system on my newest laptop [Toshiba Satellite P505-S8960]. It worked fine on a previous Toshiba laptop running Vista. Is there an ongoing problem with Windows 7, particularly 64-bit, and the inability to recognize the external HD? Could it be a software or driver issue? Seagate is not very helpful with providing a resolution to the problem. I purchased my 750-gb Maxtor HD and 2 more 500-gb HDs as gifts. It seems that Seagate's takeover of Maxtor does not include good customer service. Any ideas out there?

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