Windows 7 forum: Problem with Windows 7 & Windows Live Mail

Thanks for the info, lacsr. I had read the Microsoft bulletin but ignored it because it applied to Windows Express; however, I just tried the steps outlined anyway in case it might work. No joy.

I have only one e-mail account, & the outgong mail is pointed to the correct smtp server. The thing that keeps bugging me is that I was able to send messages right after I set up Windows Live Mail but 2 days later was unable to do so. That would seem to point to a software problem, probably in one of Microsoft's patches.

Doing a system restore might be the only way to resolve this. If it is a problem caused by a Microsoft update, I'll have one h of a time trying to figure out which one it is.

John, during the marathon session with the Dell tech, we went so far as to create a new user account in Windows with admin authority. Using that account, we then set up a WLM account from scratch. Prior to that we uninstalled McAfee so we could rule out any interference from the security software. Likewise we took down Spybot.

In setting up my plan for a possible system restore, I discovered that the earliest point would be prior to an upgrade of Windows Live ID Sign-in Assistant 5.0 to 6.5. If that does, in fact, solve my problem, I just have to figure some way to keep the Assistant from upgrading.

Maybe the ultimate solution is going to be something I've been avoiding for, lo, these many years, & that would be to go to Outlook.

TANSTAAFL

the application Outlook which is part of office may have taken over as the default mail handler. In some circumstances this can create confusion in the sending of mail but have little or no effect on receiving.
In windows live mail on the Tools menu choose Options and check at the bottom of the General Page that "This application is the default mail handler"

I'd suspect that one of three things is the cause:

1.) The ISP's SMTP details have changed, regardless of what the one representative said.

2.) The port (port 25 by default) is currently in use by another program installed on your computer. Try running the system in Safe Mode to see if the problem is resolved.

3.) The port (port 25 by default) or, outbound traffic in general for the program, is being blocked by security software. Try adding an exception in your firewall and even temporarily disabling it if necessary.

John

item 1 in your post no.10, It's your Isp not win7 that decides the server names.
Item 2 it's your isp that requires authentication and therefore a secure port 587 rather than an insecure default port 25 not win7.
The error message clearly states it cannot connect to the outgoin server and I suspect it is because it is not getting the authentication it requires.
Windows Live Mail is Outlook Express renamed and all of the settings are almost identical. Your Isp has a web page giving details of the settings for Outlook Express but they skate over the settings reqired once you have checked the box for authentication of out going mail.

Thanks for all of your suggestions. If I had done a little more thinking at first, I might have saved all of you a lot of effort.

John, you were right. Comcast insists that Win7 machines must go to mail.suscom-maine.net, but I am now set up to go to port 25 on smtp.suscom-maine.net. It works fine. I should have realized that earlier because that's how my laptop running Win XP is set up.

You might have used sledgehammers, but I ended with a head full of white hair & probably a couple of broken toes.

The final question I would have is who finally deletes this thread?

TANSTAAFL

Hi John and others,

It's indeed good that this thread has been left intact because I have a problem which is similar, so your info has been "something to try" although it hasn't yet solved my problem.

Our organisation has a brand new laptop running Windows7 (Home Premium) with Windows Live Mail installed. All Windows Updates are up-to-date. Firewall and Anti-Virus are via Norton Internet Security.

The laptop is receiving emails okay. The problem is that with SOME outward emails (note: some, but not all), something is dropping off some of the header information. So the recipient gets an email with no subject-line or content, and from "Sender Unspecified".

We have narrowed these failures down slightly, but not to anything conclusive. 'New' emails (ie those newly composed by the sender and then sent) are failing [in this manner] 100% of the time. 'Forwarded' emails (ie those already received from elsewhere then flicked on) work some of the time. In other words, you can send two forwarded emails - one immediately after the other - and one will work, while the other will not.

On the laptop, I have compared the headers on the two sent/forwarded emails, and the header on the one which failed is more-or-less the same as the header on the one which worked.

But on the recipient's PC, and looking at the "blank" email, the first part of the header information (reply-to etc) is there, but a lot of the lower stuff (subject, fro, to etc) is not - resulting in the recipient receiving a "blank" email of course.

This problem is not just affecting one recipient, and other users' emails (inwards and outwards) on the same LAN are unaffected by the same problem, so overall I'm tending to think that the problem lies in the area of the laptop/Windows7/Windows Live Mail/Firewall.

Has anyone else struck this problem or anything like it? The strange thing is that we think there was no problem when we first purchased the laptop (3-4 weeks ago) and that this has only 'come on' over the past couple of weeks.

I'd be extremely grateful for any tips or suggestions. I've already gone to a number of 'help' sites, but can find nothing which really matches. I haven't attempted to report this to Microsoft yet (hahaha) - I'd rather consult with other users as I'm hoping that will yield much more help.

Look forward to hearing back.

Hi John,

Thanks for the suggestions. The laptop is out of the office at present; will try fuller experiments as soon as it's back and will let you know.

But just briefly .....

[1] Yes there is a web interface I can get to via our hosting account, good point - yes, I will check the content of the outgoing emails.

[4/5] There is only one [POP3/IMAP] account installed.

[5] I did disable the Norton email protection earlier, and it made no difference to the problem. However, I didn't try the firewall exception in conjunction with that.

Will talk to you again soon.

CG

I am having major problems with windows live mail and my two hotmail accounts i have linked to it. The error i am receiving is 0x80048820 and 0x80048849 ! I NEED HELP ASAP AS WE USE THIS PROGRAM FOR OUR BUSINESS AND PERSONAL USE! PLEASE HELP!!!

I solved the problem. the problem was my email setup using an http server and i had to change the server over to pop3 email server to get it to work. Thanks.