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Windows 7 forum: 7 won't shut down

by: enos7 December 29, 2009 2:31 PM PST

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7 won't shut down

by enos7 - 12/29/09 2:31 PM

I'm having an issue where 7 won't shutdown. It will close everything on the desktop and go to the "logging off" splash screen but that is where it just hangs up. It won't do anything even after about 5 mins. I have to hold the power button to get it off. Then every time I restart, I have to tell it to boot normally because it says every time that it wasn't shutdown correctly.

I just noticed this a couple of weeks ago and don't think it was after any of the recent updates from 3 weeks ago (malicious removal tool, junk filter, ect). I also haven't updated or installed any new programs. (although, maybe I did just recently install free zonealarm, but i don't think it was that.) Any ideas?

My system

windows 7 ultimate x64
intel e6850 core 2 duo
evga 680i LT mobo
4gb corsair xms2 mem

Any ideas?


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This might mean ...

by Kees Bakker Moderator - 12/29/09 2:42 PM

In Reply to: 7 won't shut down by enos7

there is one program running that resists the forced close implicit in shutdown. See if task manager (ctrl-alt-del) will still come up if the system hangs. That might show what process it is. Not sure, however, that it works.

Kees


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tried to do what you said

by enos7 - 12/29/09 3:05 PM

In Reply to: This might mean ... by Kees Bakker Moderator

Well, now that I finally decided to ask for help it started working ok. I tried to shutdown and was going to bring up the task manager and it shutdown just fine. I tried it two more times thinking that was just a fluke, but now it's working every time. So, um, thanks. I don't know what else to say...


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Force shutdown

by TaraS_WinTeam Windows Outreach Team - 12/31/09 11:05 AM

In Reply to: tried to do what you said by enos7

Kees is right, it is likely a program running that is preventing you from shutting down your computer. For more information on how to shutdown and bypass running programs go here: http://windows.microsoft.com/en-US/windows7/Turn-off-a-computer-frequently-asked-questions.

Cheers,
Tara

Windows Outreach Team

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