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Windows Live forum: Windows Live Mail Connection Problems

by: Sween46 July 6, 2012 4:58 AM PDT

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Windows Live Mail Connection Problems

by Sween46 - 7/6/12 4:58 AM

After updating itself, my Windows Live Mail cant find my email server any longer, is this a common problem and are there any ways of getting around it?

Background info - i have tried using other email progammes but they didnt work as well and it is not a server issue as I have been able to send/receive from my home computer using the same account


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Any error messages?

by MarkFlax Moderator - 7/6/12 5:23 AM

In Reply to: Windows Live Mail Connection Problems by Sween46

If so what do they say? (Exact wording please).

Where is your email server? Does the web site for this email supplier offer setup guidance for WLM and other email clients?

If so I would check the settings in the WLM account against this guidance, just to make sure no settings were changed by the update.

Mark


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Re: WLM

by Kees_B Moderator - 7/6/12 5:44 AM

In Reply to: Windows Live Mail Connection Problems by Sween46

If other email programs don't work either (as you write) apparently it's not a WLM problem but a problem of this particular PC/laptop (whatever it is, you didn't write).

- Do browsers work?
- Blocked by a firewall or an expired Norton or Kaspersky?
- Can you ping the email server?
- What are the results of the test with telnet (see http://www.simplescripts.de/smtp-check-port-25-telnet-command.htm and comparable sites)
For the last 2 test, compare the results with your home computer.

Kees


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