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Windows Live forum: click on live mail link and get "not a valid Win32 app"

by: kcobannon June 16, 2012 9:22 AM PDT

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click on live mail link and get "not a valid Win32 app"

by kcobannon - 6/16/12 9:22 AM

Windows 7 Live Mail - when I click on a link in an email to go to a web address, I get a big red X and a popup message that "....... is not a valid Win32 application". How do I fix this? I got infected with "search.babylon.com" and restored to a point a few days earlier, and now this is happening.


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RE : Not a valid Win32 app

by Dell_Vikas_S - 6/22/12 6:02 PM

In Reply to: click on live mail link and get "not a valid Win32 app" by kcobannon

Hi kcobannon,

My name is Vikas and I am from Dell Social Media Team.

I went through your issue. I suspect your computer is infected by viruses.

You may visit the link below for virus troubleshooting on Dell support site:

http://support.dell.com/support/topics/global.aspx/support/kcs/document?docid=DSN_277075&isLegacy=true#Issue4

Else, scan the computer with the below mentioned Virus Clean Up tools:

1. Malware bytes: (Removes Malware from infected system)

Link: http://www.filehippo.com/download_malwarebytes_anti_malware/download/6a5b2c1adb0e88e84ab39920bab1ebbd/

Please run a 'complete scan' rather than quick scan. It will ensure complete removal of malwares from computer, if the computer is infected.

2. Super anti Spyware: (Removes hidden spyware from infected system)

Link: http://www.filehippo.com/download_superantispyware/download/de88b913db5aaabba6f52d516ea9b3f8/

Please run a 'complete scan' rather than quick scan and empty or delete the infected files from Quarantine. Then reboot the computer (Reboot ensures safe removal of infections).


Regards,
Dell_Vikas_S
Dell Social Media Responder


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