Cannot Delete E-mail From Junk Folder
by PaulARLowe - 5/7/12 9:53 AM
When I try to delete e-mail from my Junk e-mail folder in Window Live Mail 2011, I get the message "An unknown error has occurred". I deleted one message via my ISP (Shaw.ca) on-line webmail program but this message is still appearing in my on-line Junk E-mail folder in Windows Live Mail even after I re-start Windows Live Mail.
I checked \AppData\Local\Microsoft\Windows Live Mail\Shaw (PaulA 758\Junk E-mail folder and it is empty.
I tried repairing Windows Live Mail via Control Panel\Programs and Features\Windows Live Essentials 2011\Repair but the message headings are still in the Windows Live folder.
I tried going off-line to delete the messages but I still got the "An unknown error has occurred" message.
I suspect that the actual messages may have been deleted from the \AppData\Local\Microsoft\Windows Live Mail\Shaw (PaulA 758\Junk E-mail folder during disk clean-up.
I am using Windows 7. Any assistance would be appreciated.