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Windows Live forum: Cannot Delete E-mail From Junk Folder

by: PaulARLowe May 7, 2012 9:53 AM PDT

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Cannot Delete E-mail From Junk Folder

by PaulARLowe - 5/7/12 9:53 AM

When I try to delete e-mail from my Junk e-mail folder in Window Live Mail 2011, I get the message "An unknown error has occurred". I deleted one message via my ISP (Shaw.ca) on-line webmail program but this message is still appearing in my on-line Junk E-mail folder in Windows Live Mail even after I re-start Windows Live Mail.

I checked \AppData\Local\Microsoft\Windows Live Mail\Shaw (PaulA 758\Junk E-mail folder and it is empty.

I tried repairing Windows Live Mail via Control Panel\Programs and Features\Windows Live Essentials 2011\Repair but the message headings are still in the Windows Live folder.

I tried going off-line to delete the messages but I still got the "An unknown error has occurred" message.

I suspect that the actual messages may have been deleted from the \AppData\Local\Microsoft\Windows Live Mail\Shaw (PaulA 758\Junk E-mail folder during disk clean-up.

I am using Windows 7. Any assistance would be appreciated.


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Sounds like a bug.

by R. Proffitt Moderator - 5/7/12 9:59 AM

In Reply to: Cannot Delete E-mail From Junk Folder by PaulARLowe

My next post would be to Microsoft's Live Mail forums.


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Thanks

by PaulARLowe - 5/15/12 9:47 AM

In Reply to: Sounds like a bug. by R. Proffitt Moderator

Thank you for the suggestion. I'll try that.


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