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Windows Live forum: live mail save folders disappeared. storage folder wont open

by: grandmaisstuck January 24, 2012 2:46 PM PST

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live mail save folders disappeared. storage folder wont open

by grandmaisstuck - 1/24/12 2:46 PM

In the folder pane, my Save folders have disappeared.
When I click on Storage Folders, it is empty.
When I go into the screen that shows the storage folders, and click on browse I can see them but can't get them back or open them.
All e-mails to microsoft help just shows that they don't have a clue. Please help me get them back.


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Re: lost mail

by Kees_B Moderator - 1/24/12 2:53 PM

In Reply to: live mail save folders disappeared. storage folder wont open by grandmaisstuck

Assuming these folders aren't on the Internet (webmail), but on your hard disk, our old saying "You only lose what you didn't backup" seems to apply.

Of course, it's possible that only some table of contents is damaged and all data still is present on your hard disk, ready for some recovery (like import or copy). But you're the only one who can have a look on that disk to see if that's the case.
All you've got to know: where did/does WLM store my mails. That's essential knowledge to make a backup also, by the way.

Kees


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