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Windows Live forum: Window live email account blocked

by: parafen May 1, 2009 4:29 AM PDT

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Window live email account blocked

by parafen - 5/1/09 4:29 AM

Hello a friends email account has been blocked. He uses this account for business and is currently loosing business as access has been denied. Can anyone give me a customer service phone number or contact email. the windows live / hotmail account is a uk account (.co.uk).
Or if you know how an account can be reactiveded?
thanks


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Here's the contact information...

by John.Wilkinson Moderator - 5/1/09 6:54 AM

In Reply to: Window live email account blocked by parafen

He/she needs to e-mail abuse-at-hotmail(dot).com with the following details:
-> Exact error message received.
-> Date/time this began occurring.
-> The name the account is registered under.
-> The alternate email address currently on file.
-> Account specifics, such as list of contacts, date of birth, recent sent mail, et cetera that helps prove account ownership.

In short, the more detail the better. A Microsoft support representative should respond within one business day, but in some cases it may take longer.

NOTE: It is best to create another Hotmail account to submit the request as requests from non-Hotmail accounts have been reported to generate erroneous autoresponses regarding spam.

Hope this helps,
John


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