Dell forum: Dell's Optiplex 7010 mini tower SSD hang-up issue

by: dc_2000 May 9, 2013 2:40 PM PDT

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Dell's Optiplex 7010 mini tower SSD hang-up issue

by dc_2000 - 5/9/13 2:40 PM

Hi everyone:

I was curious if anyone else experienced this issue? I have a Dell OptiPlex 7010 desktop/mini tower that I bought off the official Dell site. I configured that mini tower to have an SSD drive as the main drive, which I like very much, except one very annoying issue. Sometimes out of the blue Windows 7 will hang up, I can't click anything and the mouse starts spinning in a circle. This continues on for about half a minute and then it always comes back to life. Suddenly I start getting all my previous clicks moving windows, opening things, etc, all at once. This happened at least a dozen of times by now and I started to notice that when this happens the HDD/SSD LED on the case glows solid, which made me suspect that there's something going on with the drive itself.

Does anyone know what's going on and how to fix this?

PS. I tried contacting Dell support about this issue but they are pretty useless. I spent several hours in a chat with a guy once that eventually simply hung up on me. Then I emailed someone at Dell, for which the guy replied with instructions to run their hard drive diagnostic tool, which I did, that did not show any errors. (Note that I don't have a hard drive, it's a solid state drive.) I replied to the guy only to never hear from him again.... So I think I'm pretty much done with the Dell support sad

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