by max-men - 2/4/13 7:14 PM
ought an XPS 13. Got a machine that had a faulty keyboard on arrival. On complaining within 30 mts of opening box all i get is we can only replace a faulty keyboard but not replace machine. Reason: keyboard is not an essential part... cannot believe DELL has reached its nadir. When i asked for the reason in writing the person says thats not policy.. UNBELIEVABLE ATTITUDE especially when our whole company is on DELL...
what is my recourse apart from going to a consumer court.. or i have to live with Dell's attitude that they can deliver a faulty machine and just replace part to get it going ???
the man in Question..!!... pls try it to believe it...
Dell | Global Business Center
SA CSMB CSG
MY 1800 88 0022
SG 1800 280 3355