by Dell_egator - 1/24/13 3:15 PM
Hey there I bought an Alienware M17x R4 laptop 5 months ago. When I got it the video and sound cards were broken along with a few other technical problems. Since then I've sent it back to dell for repairs and both times it came back with no difference in performance. I have spent at least 15 hours on the phone with dell technical support, All they do is Blabber on about how they will fix it if I send it in again, or they have basically say take it or leave it. I asked them for a copy of the warranty I purchased and they say there is no record of it, same with the guaranteed buy back plan I purchased.
Dells customer service has been absolute hell.
I guess I spent $2000 on a PIECE OF S**T
I anyone has any information that could help me get out of this hellish situation with Dell please let me know.