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Dell forum: Dell fixes something but not my problems -won't refund

by: berky2010 January 17, 2013 6:43 AM PST

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Dell fixes something but not my problems -won't refund

by berky2010 - 1/17/13 6:43 AM

Seven years ago I got my Dell Inspiron 1521 laptop with an embedded Dell/Sprint Mobile Broadband Minicard for internet connection (we live in a rural area with few options). It worked pretty well till last fall. Sprint said it was a Dell software problem. When I contacted Dell, it was difficult to get the technician to understand what my device was. Finally, he said to ship it to the Texas Repair Depot. About 3 weeks later they said they had replaced some parts and it was fixed. When I got it back - still no internet connection (nor ability to print - a secondary problem I reported). I got a new Sprint device - a USB connect stick. It didn't work. Finally, I uninstalled McAfee and voila - I had internet and printing back!

I figured that Dell owed me a refund of $179. After much discussion, they said no because they did replace two things that were faulty - some memory and the WLAN wireless network card. Now, I don't have a network nor a router - just the laptop, the connect device and a printer. But Dell insisted the WLAN card contributed to my USB connect stick working right. I'm not that computer savvy so I don't know.

It's like my car wasn't running and I brought it in for repair and they fixed a crack in the windshield but the car still didn't run. They're charging me for fixing the problems I reported to them when they did not fix them. In retrospect, I would not have sent the laptop to the Dell Repair Depot.

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