Dell forum: Dell Hardware & Technical Support Nightmare

by: andertech October 27, 2012 8:08 AM PDT

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Dell Hardware & Technical Support Nightmare

by andertech - 10/27/12 8:08 AM

My new Dell had to have replacement parts when new. I asked for a replacement laptop. It was refused. At 8 months, all pictures and documents disappeared. McAfee was constantly updated (came with the computer). I called Dell technical support and was told I had to pay $258 and they could solve the problem described. I wanted to enter my own information to buy the service I thought I already had. He would not accept that and asked for my credit card information and then he took over my laptop. I watched him download trial versions of software, put a games folder on my laptop and NEVER address the problem. 24 hours later, charges for motels showed up on my credit card. Since I rarely use the card and never give out information on it, I realized I made a huge mistake. It took 6 days and hours on the phone to try to cancel the tech support which cost $258. I was passed from person to person and then sent back to the original person. They would not listen to me. It is a nightmare. I had to cancel my credit card. If someone has the address of Michael Dell, please send it.

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