Dell forum: Sharing my new XPS 8300 experience

So it's a warranty issue.

by R. Proffitt - 4/15/12 11:25 AM

In Reply to: Brand New XPS March 15th 2012 by Caveat_Emptor_Editor

Be sure to take the right actions since it is usually a waste of time posting this across the internet.
Bob

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It was.

by Caveat_Emptor_Editor - 4/15/12 11:36 AM

In Reply to: So it's a warranty issue. by R. Proffitt

That is what was so frustrating how they deal with the warranty and tried to pass it off as new. Donna claimed it was made on the same day I ordered it 3/15/2012. Its the lies and deception that upsets me and the lack of respect they give to the customer!

Bob, once again thanks. Have a Blessed Sunday!

Caveat Emptor Editor

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I would encourage you to speak with Donna Moore.

by Caveat_Emptor_Editor - 4/15/12 11:25 AM

In Reply to: I see this is from 2007. by R. Proffitt

It would appear that you are a moderater so I understand your concerns. Please call Donna Moore at 800 456-3355 x 7250361.

I would be interested if she denies any of this because I do have supportting documentation.

Thanks so much for your diligence on this issue. I understand your concerns and I think your doing the right thing by questioning this. In my profession, all my documentation becomes part of a legal record, I always strive to my best for the people I care for!

Caveat Emptor Editor

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Legal? I'm out of here.

by R. Proffitt - 4/15/12 11:38 AM

In Reply to: I would encourage you to speak with Donna Moore. by Caveat_Emptor_Editor

Best of luck in your legal endeavors.
Bob

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PS. Why this is not a support/warranty issue.

by R. Proffitt - 4/15/12 11:39 AM

In Reply to: Legal? I'm out of here. by R. Proffitt

The moment you go legal, no one in companies will talk to you outside of the legal department. It's no longer a warranty or support issue.
Bob

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Re Legal!

by Caveat_Emptor_Editor - 4/15/12 1:23 PM

In Reply to: PS. Why this is not a support/warranty issue. by R. Proffitt

My comment regarding Legal, was in regards to your dilgence as a moderator and supporting that with what I do as a profession in medicine. Everything I write down becomes part of a legal document. Not fully understanding if youre a moderator for CNET and have similar responibilities.

Obviously the conversation wasnt clear sorry!

I am still hopeful that Dell will do the right thing!

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How we solved one like this. It was very simple too.

by R. Proffitt - 4/15/12 1:26 PM

In Reply to: Re Legal! by Caveat_Emptor_Editor

We had a vendor deliver something other than ordered. It was simple to solve once you knew how.

Since it was on a credit card, we called up the CC company and explained the goods were not as they should have been so we wanted to refuse the charge and return the goods.

Sort of a forced do-over. If you are posting in forums, you may be in the wrong place to get this fixed.
Bob

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