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Dell forum: Dell Laptop

by: tpugliese April 10, 2012 2:31 PM PDT

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Dell Laptop

by tpugliese - 4/10/12 2:31 PM

My dell inspiron laptop is frozen.
with an error message" dell media direct cannot access your hard drive because you may have enabled Microsoft bit locker drive encription
how do I resolve this issue?


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Last time we fixed this.

by R. Proffitt Moderator - 4/10/12 2:34 PM

In Reply to: Dell Laptop by tpugliese

We slipped in a new blank HDD then used the restore media. To regain access to the files we put the old HDD into some USB enclosure and used http://www.lostpassword.com/hdd-decryption.htm

It was an expensive lesson about encrypting content. Sometimes it takes an event like this for folk to learn.
Bob


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PS. It's less costly at this link.

by R. Proffitt Moderator - 4/10/12 2:50 PM

In Reply to: Last time we fixed this. by R. Proffitt Moderator

http://www.lostpassword.com/kit-enterprise.htm


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