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Dell forum: Dell very poor customer service

by: villaconsulting March 26, 2012 7:17 PM PDT

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Dell very poor customer service

by villaconsulting - 3/26/12 7:17 PM

I am posting to show my frustration with Dell support and I am wondering if this is how Dell wants to keep its customers.

I have a Dell XPS1300 and it suffered the video graphics overheat as is so common, and after much discussion with Dell they reluctantly repaired it, and after 3 attempts they repaired and returned it to myself. Then some time later the laptop went pop and would not power up and after inspection its been noticed that the previous repair was very poor and not up to what I would expect from Dell. There were loose wires in the inspection areas on the underneath of the laptop.

So with this information I contacted Dell support in India and they were very dismissive and actually argued with me that it was my fault for not reporting the shoddy workmanship from the repair. I have to say that after this experience I would not recomend anyone to trust Dell to support its Laptops if they go faulty and certainly not to have any faith in the Technical support in India, they were just reading que cards and then dismissing my concerns.

So for me never another Dell and as I am also the engineering director for a very large FT100 company no more Dell for the company either. There are much better and cheaper laptops on the market and I can;t beleive that their customer service would be so rude and dismissive as Dell.


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Hi, My name is Lorna and I work for Dell

by Dell-LornaM Dell staff - 3/29/12 2:58 PM

In Reply to: Dell very poor customer service by villaconsulting

If you still need assistance, please contact @DellCares via Twitter, or on Facebook at http://apps.facebook.com/support_us_feedback/. We are happy to help with any Dell technical or customer service related questions or concerns. Thanks!

Dell-Lorna M
Twitter: @LornaAtDell
Twitter: @DellCares - This is the fastest way to receive assistance
Facebook: http://apps.facebook.com/support_us_feedback/
Dell Community Forum: http://dell.to/Hd9nCq


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I know

by Palmvim - 1/20/13 11:30 AM

In Reply to: Dell very poor customer service by villaconsulting

I will NEVER buy a DELL product. The last time I bought a monitor from Dell, I wasn't given on my credit card the price told over the phone. When I called back DELL I was transferred from one agent to another and after 5-7 transfers I got back to the starting point. I explained politely the situation to the last agent, and told him it was simply wrong what DELL is doing.

He apologized but the only thing he could do to help was to transfer me....


I just bought a MAC, what a good experience. Being new to the MAC, I had questions about setting up iCloud. Went online to set up a call from Apple. Apple called at the very time I requested. The agent was kind and understanding, and I had everything running by the end of the call. What a welcome difference!


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VERY Poor Customer service!!!!!!!!!!!!!!!!!!

by MrsBickford76 - 2/7/13 9:02 PM

In Reply to: I know by Palmvim

I Have Had Poor Customer Service Also.. II Bought A Laptop A year ago ... My hard drive went 3 times in that year ... well jus broke again i sent it to dell they called me and told me it had water damage witch i have never split anything on my laptop they refused to fix it because my limited warranty didnt cover it okay well thats all fine well in good. i told them to send it back to me. the next day i get an email stating its gunna be fixed then i chat with customer service online and they told me 2 -3 days they would call me ... well today i get my laptop in the mail unfixed same way i sent it to them... So i called and asked them why they lied to me and that there customer service sucks and i will never ever buy another dell again and they hung up on me ...


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yea

by MrsBickford76 - 2/7/13 9:01 PM

In Reply to: Dell very poor customer service by villaconsulting

I Have Had Poor Customer Service Also.. II Bought A Laptop A year ago ... My hard drive went 3 times in that year ... well jus broke again i sent it to dell they called me and told me it had water damage witch i have never split anything on my laptop they refused to fix it because my limited warranty didnt cover it okay well thats all fine well in good. i told them to send it back to me. the next day i get an email stating its gunna be fixed then i chat with customer service online and they told me 2 -3 days they would call me ... well today i get my laptop in the mail unfixed same way i sent it to them... So i called and asked them why they lied to me and that there customer service sucks and i will never ever buy another dell again and they hung up on me ...


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