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Dell forum: 10 months old and the hard drive crashes.....dell quality???

by: arlo_price January 18, 2010 10:09 PM PST

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10 months old and the hard drive crashes.....dell quality???

by arlo_price - 1/18/10 10:09 PM

This message about my 10 month old dell 'frustrateron 1545' is brought to you via my 11 YEAR old IBM Aptiva w/ windows 98.

10 months old and the hard drive shells, kaput, crashed, DOA !!!

dell just about had me, 53 days left on the dell factory warranty. I'm thinkin' a dell programmer/engineer screwed up, miscalculated, made a boo boo!!!

I'm sure it was 'sposed to fail shortly after the expiration of the 1 year factory warranty being that after being hammered countless times to purchase an extended warranty, I declined.

Wonder how long the replacement hard drive they are sending me will last??? Will it be the right one or will we play this game for 52 days whence the warranty will have expired:

"sorry it's the wrong one, we'll send the right one after you return the wrong one..." ????

Nuttin' but problems with this POS.

I've been in retail sales for 30+ years, if I had sold as lousy a piece of merchandise as dell sold me and treated a consumer the way I've been treated by dell, I'd have to spend time in jail.

Oh well, we'll start shopping for a new laptop and desktop tomorrow. Sure am glad I personally found out about dell 'quality' and 'reliability' before spending the really big bucks for my business computer needs.

dell sux


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Dell didn't make that hard drive.

by R. Proffitt Moderator - 1/19/10 6:28 AM

In Reply to: 10 months old and the hard drive crashes.....dell quality??? by arlo_price

Look inside and tell who made that.


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irresponsible

by arlo_price - 1/21/10 11:01 PM

In Reply to: Dell didn't make that hard drive. by R. Proffitt Moderator

SEAGATE,and the replacement unit is a 'refurbished' unit!!! Unfrickin'believable, they can't even pony up for a brand-ass-new unit!!! Made in communist China, no less.

I guess dell doesn't accept as it's responsibility, the use of QUALITY components from it's contractors/manufacturers. Additionally, that dell would not require it's contractors to replace defective units with NEW pieces is a display of the utmost in short-sighted corporate greed and projects disdain and a complete lack of respect for the consumer.

dell sux


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I read the warranty .

by R. Proffitt Moderator - 1/22/10 9:18 AM

In Reply to: irresponsible by arlo_price

And it looks like it is their choice to use new or refurb parts. Dell does not refurb hard drives so Seagate looks to be the bad company here.

Next time, read that warranty. If you want new parts on repairs, be sure the warranty states so.


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dell sux

by arlo_price - 1/22/10 8:52 PM

In Reply to: I read the warranty . by R. Proffitt Moderator

Why point the finger at seagate when dell, being the prime contractor so-to-speak, is ultimately the primary responsible party? The fact remains that dell does not require quality component manufacturers for sub-assemblies that dell installs and brands.

Yes, being the firm believer in 'caveat emptor' that I am, I bear responsibility for not having read the warranty.

As stated in another thread, it is pretty easy to understand why dell's customer service line is answered with the 50's tune 'Lollipop', as in "yes, you are a sucker to purchase a dell"

dell sux


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Same issues in most industries.

by R. Proffitt Moderator - 1/22/10 8:58 PM

In Reply to: dell sux by arlo_price

Pretty soon you can't buy anything from any company?


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uuhhh

by chickenorfish - 2/13/10 5:12 PM

In Reply to: dell sux by arlo_price

uuhhh seagate is arguably one of the best hard drive makers. try a maxxor and see how long it lasts


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"Refurbished"

by Osprey4 - 2/14/10 5:14 AM

In Reply to: uuhhh by chickenorfish

Refurbished does not mean that it was a broken hard drive that's been taken apart, fixed and put back together. It just means it is anything other than a brand new part. So this was in all likelihood a drive from a returned system, perfectly good, that's been tested, found to be in good condition, and then shipped as a replacement part. All OEMs do this. Keep in mind the warranty is the same regardless.


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Same problem here...

by vseus - 6/4/10 1:17 AM

In Reply to: "Refurbished" by Osprey4

Only my Seagate HD crashed AFTER my 1 year warranty, so I am SOL. I have had HDs crash before, but after only 1 YEAR?

Yes,

Dell sux.


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Two months after warranty.....

by OKCAvenger - 6/10/11 5:05 AM

In Reply to: 10 months old and the hard drive crashes.....dell quality??? by arlo_price

My 1545 has a Western Digital HD. It crashed just two months after the warranty expired. Obsolescence engineering seems to be alive and well in 2011.


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HD Crash

by kedscnet - 6/11/11 2:25 PM

In Reply to: Two months after warranty..... by OKCAvenger

Most hard drive crashes are due to mishandling, thus the name HEAD-CRASH. The RW head hits the drive platter and that's it. Usually occurs if the laptop is bumped during a read or write.

The REFURBISHED drive replacements ARE NOT REFURBISHED, they are brand new drives. Most Dell (and all other manufacturers) buy spare parts in big containers. The parts are NOT retailed packaged, so they need to label them REFURBISHED. Most computer replacement parts are so cheap that it does not pay to refurbish a faulty unit; it is scrapped.


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furthermore.....

by OKCAvenger - 6/11/11 5:53 PM

In Reply to: HD Crash by kedscnet

Computer parts are so cheap that extended warranties are a waste of money for anyone with any computer savvy at all. A new replacement Western Digital HD for my 1545 was bought on Amazon for $43.00. It took me a couple of hours to reinstall the software. The new drive came with a three year warranty.


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I got less then a fifth of that! take about blowing money!

by tommytodd177 - 8/6/12 4:19 PM

In Reply to: 10 months old and the hard drive crashes.....dell quality??? by arlo_price

10 months? Mine didn't even make it two, then it was backordered, and then after I got it back up and running I got the Blue Screen of Death about 2 times a day. I got sick of it and smash it (totally not on purpose (;) and now they are sending me a new one!


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