by gopcs - 11/10/09 6:42 AM
In Reply to: Odd statement. by R. Proffitt
Dell E6500 failure to boot continued last week as often without Dock as with Dock. Docking station did not contribute to issue.
Nov 3 - E6500 notebook continues to fail to boot. Called company Tech Support, went through two levels of support. They opened ticket for Local IT Tech.
Nov 4 - Local IT worked on notebook, confirmed defective hardware. New Motherboard shipped overnight. (Dell confirmed correct shipping address twice.)
Nov 5 - motherboard did not arrive. Checked with Dell - they shipped it to Florida instead of Tennessee after confirming correct shipping address twice. They will ship to "correct address" again...
Nov 6 - new motherboard arrived, too late for Dell Tech to travel to site today.
Nov 9 - Dell Tech arrived to install new motherboard. He had the old motherboard removed and new one in place in twenty minutes. Then he couldn't get the case back together. He broke the display latch and the palmpad trying to get the case reassembled. And he has one screw leftover (where does it go??!). New parts are on order again.
Nov 10 - waiting on parts for case. Unit has not been powered up on new motherboard.
At a former employer, the notebooks were all Toshiba, and many of us ragg'd Toshiba because they seemed to have a lot of problems. Then the company replaced the Toshibas with Dells, and in a short period of time we wanted the Toshibas back. They worked better than the Dells. The HP notebooks at the current employer are working well. My three-year-old HP was getting errors on the Fujitsu HD, and I replaced it with WD. The Dells here and at my wife's office seem to have regular trouble. I have a four-year-old Toshiba at home, and have had zero problems. There are some Sony VAIOs here at work that work well. I agree that since the Dells have a large population in the workplace, they may have more failures than other brands, and yet be a small percentage of failures.
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