Dell forum: Dell Tech Support Dell on Call - TOTAL SCAM

How those people are ever hired is beyond me.
But you haven't seen the whole Dell picture.
Read "To the people who work for Dell" and see what I have had to deal with for the past 2 weeks, so it's not just their tech support.
I gave them until the 18th to get my computer to me, beings its still in "production" that means that is not going to happen.
I called Dells biggest competitor got the same configuration, same extended warranty for $200.00 less. It will be delivered on June 23rd.
Stay away from Dell!

i mean, like, everybody makes mistakes. my dell's been running fine. perhaps its because in my country when i call them the operators are not from foreign countries. Why not post the good instead of the bad? it's not unusual for a computer to go beeping when it boots if it's a few years old. and even if it isn't i bet its a rare incident. The build quality of dell's stuff is usually very good too, and it provides configurability which you cannot find in my country other than dell.

the number of people who are happy with their purchases, tech support calls etc far outweigh the number who are dissatisfied. Yes, the policies may need reviews and their customer support could do with some improvements but on the whole dell is still doing a good job.

The computer got here and this one worked OK
Dell forgot to send a return label for the old computer so had to call them. I dreaded that but, I got some guy with Dell who was in Tennessee, He e-mailed the return labels, problem solved in 10 minutes.
I then tried to enter the new tag number which showed it was invalid, had to call Dell again. Couldn't believe it, but got a Dell employee in South Carolina. Problem taken care of in 10 more minutes.
I must retract some of the nasty remarks I made about Dell as the last two contacts with Dell could not have gone any better so I guess it is who a person is lucky enough or unlucky enough to get when calling Dell.
The Studio XPS 435T is a great, great computer and has exceeded my expectations.
I just hope I don't have to call tech support or customer service as the odds are I won't be so lucky again.

Wayne

I have had the same problem with Dell on Call. I was on hold and transferred from department to department and after 1.5 hours I hung up. I was calling for the same problem I had 2 weeks ago. Apparently they put a "band aid" on it and it seemed to work fine now it is freezing up constantly again. I have a Vostro 200 which has been problematic since I got it. I need to buy a new computer but don't know what company has the best service. I don't want another Dell; I hear HP is just as bad. Does anyone have any recommendations?

My last PC purchase, I thought I would bite the bullet and treat
myself to a Dell Inspiron 531S. I was so impressed with the fact
that every large institution seemed to use Dell computers that I
decided they must indeed be the best! Not! What a piece of crap!
Talk about "customer no-service"...Dell wrote the book! I spent
more time with the "good folk" in India during my first 3 months with
my Dell than I did with the previous 8 yrs. of owning HP stuff. So
much for my "upgrade". Forgive me HP, I will be back!

Let me tell you what they are doing , and tell me its not a scam.
When you call, 90% of the time, you will get an indian guy at the other end, and that man, will most probably speak english with an strong accent, so you will make him repeat lots of time... then they will transfer you to a 3rd party tech...
the scam is, when they transfer you to a tech support, they will ask you to take control of your computer so they can fix the problem on their end.... those guys are not tech support.... they are sellsman...

they will run a few program on your computer looking for all the conflics and problem in your computer.... most computer have conflics and minor problems witch are 99% of the time, harmless.( i was calling for a printer color problem) but they will use those problems as the reason of your original problem ( witch is not true )... and then they will ask you if you want them to fix it..... heres the catch...

they will install a program to clean the registry, fix conflics ect. and they will charge you 179$ if you say no to that, they will insist and insist, even lower the price down.... i got them to 60$ for that 179$ fix... i had to cut the connection with them cause they would of still insist ...

so basicaly, they dont fix anything, they wont blame their product for braking but your computer usage. and they will charge you a lot to fix it.