Samsung forum: Samsung Smart TV UN32EH5300 wireless connection problem

by: BJ797 May 23, 2013 9:55 PM PDT

Like this

0 people like this thread

Staff pick

Resolved question

Samsung Smart TV UN32EH5300 wireless connection problem

by BJ797 - 5/23/13 9:55 PM

I've spent hours searching the Internet, this forum, called Samsung and still can't find a solution. I apologize if this has been answered before.

I just bought this Smart TV and was able to hook up using a wired connection whereupon it immediately uploaded the latest firmware. But it fails with the wireless connection. It sees my router and I enter the password. It tries but then fails and gives the message to turn the router off and on again or to check to see if I need a security key. Turning the router off and on didn't help and removing the security key didn't either. The security key is set to one capital letter and 9 numbers. I have two laptops at home that connect to the Internet through the router with no problem. The TV is currently 3 feet from the router.

The router is a Netgear WGT624 v3. I have downloaded the latest firmware. I have tried the following security settings: none, WEP, WPA-PSK [TKIP], WPA2-PSK [AES], WPA-PSK [TKIP] + WPA2-PSK [AES]. The channel is set to 11 (also tried 6). I tried the modes: b only, g only, g and b, Auto 108Mbps. (With Auto 108Mbps, the channel automatically set to 6)

The advanced settings are:

Enable Wireless Router Radio - on
Enable SSID Broadcast - on
Fragmentation Threshold - 2346 (Also tried 2306)
CTS/RTS Threshold - 2346 (Also tried 2306)
Preamble Mode - Automatic

Disable Advanced 108Mbps Features - off
Enable eXtended Rang (XR) Feature - on

Wireless Card Access List - off

LAN TCP/IP Setup
IP Address 192.168.1.1
IP Subnet Mask 255.255.255.0
RIP Direction - none
RIP Version - Disabled

Use Router as DHCP Server - on
Starting IP Address 192.168.1.2
Ending IP Address 192.168.154

The only solution I have found so far is to buy a new router that supports 802.11n. Is that the only solution?

Forum Icon Legend

  • UnreadUnread
  • ReadRead
  • Locked threadLocked thread
  •   
  •   
  •   
  •   
  •   
  •   
  •   
  • ModeratorModerator
  • CNET StaffCNET Staff
  • Samsung StaffSamsung Staff
  • Norton Authorized Support TeamNorton Authorized Support Team
  • AVG StaffAVG Staff
  • avast! Staffavast! Staff
  • Webroot Support TeamWebroot Support Team
  • Acer Customer Experience TeamAcer Customer Experience Team
  • Windows Outreach TeamWindows Outreach Team
  • DISH staffDISH staff
  • Dell StaffDell Staff
  • Intel StaffIntel Staff
  • QuestionQuestion
  • Resolved questionResolved question
  • General discussionGeneral discussion
  • TipTip
  • Alert or warningAlert or warning
  • PraisePraise
  • RantRant

You are e-mailing the following post: Post Subject

Your e-mail address is used only to let the recipient know who sent the e-mail and in case of transmission error. Neither your address nor the recipient's address will be used for any other purpose.

Sorry, there was a problem emailing this post. Please try again.

Submit Email Cancel

Thank you. Sent email to

Close

Thank you. Sent email to

Close

You are reporting the following post: Post Subject

If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

Offensive: Sexually explicit or offensive language

Spam: Advertisements or commercial links

Disruptive posting: Flaming or offending other users

Illegal activities: Promote cracked software, or other illegal content

Sorry, there was a problem submitting your post. Please try again.

Submit Report Cancel

Your message has been submitted and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.

Close

Your message has been submitted and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.

Close

You are posting a reply to: Post Subject

The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to the CNET Forums policies for details. All submitted content is subject to CBS Interactive Site Terms of Use.

You are currently tracking this discussion. Click here to manage your tracked discussions.

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

Sorry, there was a problem submitting your post. Please try again.

Sorry, there was a problem generating the preview. Please try again.

Duplicate posts are not allowed in the forums. Please edit your post and submit again.

Submit Reply Preview Cancel

Thank you, , your post has been submitted and will appear on our site shortly.

Close

You are requesting a clarification of the question: Post Subject

The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to the CNET Forums policies for details. All submitted content is subject to CBS Interactive Site Terms of Use.

You are currently tracking this discussion. Click here to manage your tracked discussions.

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

Sorry, there was a problem submitting your post. Please try again.

Sorry, there was a problem generating the preview. Please try again.

Submit Clarification Request Preview Cancel

Thank you, , your post has been submitted and will appear on our site shortly.

Close

You are posting an answer to the question: Post Subject

The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to the CNET Forums policies for details. All submitted content is subject to CBS Interactive Site Terms of Use.

You are currently tracking this discussion. Click here to manage your tracked discussions.

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

Sorry, there was a problem submitting your post. Please try again.

Sorry, there was a problem generating the preview. Please try again.

Submit Answer Preview Cancel

Thank you, , your post has been submitted and will appear on our site shortly.

Close
close

Click here to be notified via e-mail when someone submits an answer.

Would you like to resolve this question? close

Based on your response, it looks like this question has been answered.



Sorry, there was a problem resolving this question. Please try again.

Resolve Leave unresolved