by dmcauliffe42 - 4/10/13 10:01 AM
In Reply to: Model number check by Pepe7
The unit is on its way back from Samsung so I can't confirm the exact model number but this is what the Samsung trouble ticket has; BD-E5400/ZA. The link you cite reads like the same model. Sorry I didn't have enough detail. I was trying to be brief.
The Blu Ray player was connected to one of the HDMI inputs on my Pioneer PDP 6070HD PU. The Samsung unit worked as advertised in terms of the home menus, connecting wirelessly to the internet and even playing conventional DVDs. When I put a Netflix Blu-ray disk in the unit it recognized that it had a blu-ray disk in it, started to scan it, flashed a screen with Chapter 1/7 on it, and then stop with the Samsung vertical grey bars on the screen. Nothing happened for a long time, about 20-30 minutes when the movie previews started to play. When it got to the end of those, it stop again, displaying the same grey bars. Once, when I left it for an hour or so, the menu for the movie appeared but I had to leave figuring I could repeat that situation. That never happened again. I tried using every input setting/option available on the Pioneer but nothing changed. I tried a new Blu Ray disk with no difference. I called Pioneer who told me that this was a"dumb" vise "smart" HDTV and simply plays whatever video it sees on the HDMI input. At his suggestion I even switched HDMI ports with no difference so he said that the problem is not with the Pioneer. I called Samsung support (This is January) and we went through several Samsung setup options but nothing worked. They had me send the unit back and it was returned to me as "No Defect Found". I put it back on the Pioneer with the same bad results. As a test I but the unit on a small Samsung HDTV I have and it work perfectly. But not on the Pioneer. I called Samsung again and they had me shipped it back again. This time I included a video of the screens to show them what was happening. The tech called me to say that he could not determine problem or offer a solution and suggested I call Samsung. You know what they said. I emailed the tech today (4/12/13) and he said he'll send the unit back.
Hope that's enough detail. Thanks for your help.
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