Samsung forum: Smart Hub Server Issues Starting on 3/2

by: Samsung_HD_Tech March 4, 2013 12:00 PM PST

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Smart Hub Server Issues Starting on 3/2

by Samsung_HD_Tech Samsung staff - 3/4/13 12:00 PM

Hi All,

I do apologize for the inconvenience this has given many of you. We are getting feedback that many of our users have had service restored. We recommend attempting a Smart Hub reset if you have not done so in the past 24 hours: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=406287&modelname=UN55ES8000F

For those still affected, our product team is working diligently towards a resolution. In order to facilitate determining who may be affected, please send your model code, serial number, Smart Hub version, Firmware version, and which ISP you're using to us using this form (please mention you're from CNET): https://www.facebook.com/samsungsupport/app_158125230916392

How to find the model and serial number: http://support-us.samsung.com/cyber/msl/msl_image.jsp?sitecode=us&ia=N0000058

How to find firmware version: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=406101

How to find out the Smart Hub version: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=409288

For those still affected, I do not have a firm ETA to service being restored for everyone. I'd like to assure that it won't be long, but I didn't want to set up any expectations.

HD Tech

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