take it back
by fireman949 - 3/4/13 7:55 PM
In Reply to: So what about ? by jaysin13
My suggestion to you jaysin is to take your TV back. If you want to use the "Smart HUB" features like YouTube, Netflix, Hulu, Amazon Streaming, or any other 'app', you will be disappointed.
The apps all work great, but in Samsung's infinite wisdom, they engineered the SmartHub system to be entirely dependent upon their services' availability in order to work.
What this means in terms of iPhone land - let's say you go to use your iPhone but Apple's iTunes store is having problems or is down for a 3 day maintenance period. You can make calls, but when you try and open Angry Birds, Facebook app, or any other app - you can't. Not because Facebook or Amazon is down, but because Apple decided to require you to connect to their servers before any app will run - even though you have the app installed on your phone and it has no logical reason to connect to iTunes to work.
But that is exactly what Samsung has done with their application.
I'd also like to add that Samsung seems to have 3 or more 'maintenance periods' lasting 2-3 days every year as well as a few unscheduled outages lasting a day or so (since I bought my TV last fall). Their estimated up time is about 97% which doesn't sound bad until you realize that most real data centers strive for 99.95% uptime.
Samsung doesn't seem to understand the concept of high availability or failover on their servers. Good application and system architecture allows for the system to be updated without causing a full application outage.
I know my post may sound critical, but Samsung is a large company with a large customer base and building a dependency like this into the TV that I bought and paid for Amazon and Hulu streaming service thus causing me about 9 days of down time per year (thus far) is unacceptable. Multiply that by the number of customers that own a Samsung TV and it's really unacceptable.
I'm a systems engineer and over the past 10 years have been a part of several very large customer facing applications. I've worked several projects requiring 99.95%+ uptime in which the only downtime acceptable was when a series of components failed. Patching and system maintenance had to be done with out any customer facing down time.
I see the Samsung rep posting on these forums, and I'm genuinely interested in :
1.) Why does my Hulu or Amazon app have to connect to Samsung's servers before it runs when it is installed on my TV and connects to Amazon directly?
2.) Does Samsung use this constant connection to track my habits?
3.) Why does Samsung have what appears to be <97% uptime on a system which plays such a critical part in the TVs operation?
4.) Do you guys need some consulting on system & apps?
The last one was kinda tongue-in-cheek but I'm really interested in hearing the technical reasons for the first 3.
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