Samsung forum: Smart hub issues

Had similar problems a couple of times in the last 6 months and again today. From reading other threads it makes me wonder at the lack of scruples/ethics being demonstrated by samsung but unfortunately they're not alone in those practices (i'm on my 3rd xbox360 which had issues microsoft knew about before release). They're still knowingly selling products that don't do what they say on the label, however for me the tv is still the best one around so I guess I'm stuck with it until samsung sort out the issues or until I get so fed up with it that I break it. ...Best get used to the problems or get rid!

I have exactly the same issue. Any suggestions will be greatly appreciated.

When you see it go down, call it in.

If their service lines light up when the folk that run this take it down, then the message is being sent. I know that this is not the advice the reps and maker wants to read or dispense but unless we call it in, they don't get the message.

Bob

Bought my TV in July 2012, within two months motherboard went and had to have it serviced. Since then, it seems every time they decide to push an update for Smart Hub, it goes down and usually for extended periods. This is my 3rd service disruption 7 months. I'm beginning to believe "Smart Hub" is a misnomer.

I was having the same issues today (had my tv since Oct and never had a smart hub problem until today) -- I just got a message on my screen that the Smart Hub will be undergoing maintenance on Mar 4 21:00 est until Mar 5 1:00 est... I was already on the phone with Samsung when this popped up and they confirmed that this means the Smart Hub will be down until that maintenance has been complete.

Annoyed!

Wish they could remove the need for Smart Hub so apps could just work.
Bob

I agree! I find it annoying that I can't access services that I'm paying for :P .. and on the weekend

Good to know. Just spend two hours trying to fix the problem.

That's an unfortunate design choice - the local app needs to check in with a since web service before it can proceed, essentially building in a guaranteed failure point for every Samsung Smart TV. Is there a particular set of apps that this applies to? For example, I can't seem to get Amazon working, but Netflix seems to work OK.

Can I suggest to the Samsung employees monitoring this forum to add a few features: remove the reliance on connect to the Smart Hub Server or at least make the failure less annoying (i.e., let my app run if it can). Add the ability (and an app) that lets users determine the status of the required services (whatever they are). Have better error codes that clearly explain the error.

thanks,
jim sullivan