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Samsung forum: Brand new series5 laptop NP550P wont read CD's

by: bargee62 February 19, 2013 9:46 AM PST

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Brand new series5 laptop NP550P wont read CD's

by bargee62 - 2/19/13 9:46 AM

Just out of the box and it won't read CD's.
Windows 8, drive is TSSTcorp DVDWBD SN-406AB and device manager has no yellow flag. I ran the MS Fixit prog but it just said no readable cd in the drive. driver is latest available. I've tried installation cd's(Norton) and audio, but nothing works. Samsung help dept. got me to run 'recover' which just deleted all the stuff I have just spent a day installing.
Needless to say this is very frustrating when I have just paid nearly a grand for it and I can't even install antivirus.


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When I get a defect out of the box.

by R. Proffitt Moderator - 2/19/13 9:48 AM

In Reply to: Brand new series5 laptop NP550P wont read CD's by bargee62

I put it back in the box to exchange it for a good one.
Bob


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Re: Brand new series5 laptop NP550P wont read CD's

by Samsung_HD_Tech Samsung staff - 2/19/13 3:35 PM

In Reply to: Brand new series5 laptop NP550P wont read CD's by bargee62

Hi bargee62,

I'm very sorry for any inconvenience this may have caused you. Unfortunately, this sounds like it may need servicing. Here's the thread where you can get details on setting that up: http://forums.cnet.com/7723-13973_102-542437/service-issues-click-here-for-help/

Regards,
HD Tech


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and for Europe?

by bargee62 - 2/20/13 1:40 AM

In Reply to: Brand new series5 laptop NP550P wont read CD's by bargee62

Hi Samsung Tech, thanks for that but these links are for USA only. I bought this PC in the UK and took it back to France where I live as I am too used to a qwerty keyboard.
This model is not recognized by Samsung in France and Currys who sold it aren't interested once it's past 21 days since purchase. Really need some help here !


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Re: defective laptop

by Kees_B Moderator - 2/20/13 1:49 AM

In Reply to: and for Europe? by bargee62

It all depends on the warranty you have.
- If it's international warranty Samsung in France should handle it.
- If it's only UK warranty, Currys of Samsung in UK should handle it.
Since you didn't tell about the warranty conditions, that's all I can say.

There are worse cases in these forums than yours. I remember a member from India that had issues with his device TV he bought in Singapore with only a local warranty. It's much easier to go back to England from France with a laptop, than from India to Singapore with a 40" TV.

Kees


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international warranty

by bargee62 - 2/20/13 5:24 AM

In Reply to: Re: defective laptop by Kees_B Moderator

Hi, yes it's an international warranty but when I contacted Samsung France they said they couldn't help as they didn't recognize the model number!


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Re: international warranty

by Samsung_HD_Tech Samsung staff - 2/20/13 9:43 AM

In Reply to: international warranty by bargee62

Hi bargee62,

Then what's you complete model code, including the build code? It'll look something like NP550P5C-A01UB, where the hyphen separates the model on the left from the build code on the right.

HD Tech


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full model code

by bargee62 - 2/20/13 11:56 AM

In Reply to: Re: international warranty by Samsung_HD_Tech Samsung staff

Hi,
it's
NP550P7C-SO5UK
Many thanks indeed for helping.
Ian


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Re: full model code

by Samsung_HD_Tech Samsung staff - 2/20/13 12:47 PM

In Reply to: full model code by bargee62

Hi bargee62,

That's a UK build. Here's the link to the support for it: http://www.samsung.com/uk/support/model/NP700Z5A-S01UK

HD Tech


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product list

by bargee62 - 2/21/13 1:19 AM

In Reply to: Re: full model code by Samsung_HD_Tech Samsung staff

Thanks for that, weirdly this model doesn't feature on the list which is probably why samsung France are confused.


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