Alert from CNET Staff

 Attention forum users:  We want you to try out the new CNET forums platform! Click here to read the details. Thanks!

Samsung forum: Samsung Smart TV - Apps Won't Update

by: Mallen22842 February 12, 2013 6:12 PM PST

Like this

1 person likes this thread

Staff pick

Samsung Smart TV - Apps Won't Update

by Mallen22842 - 2/12/13 6:12 PM

Certain apps on my Samsung Smart TV will not update. Such as Netflix and Hulu. The option to update the software through the television's menu is also grayed out.

Model Code: UN46D6000
Software Version: T-GASAKUC-1033.4
Smart Hub Version: 3.679-6.0.00061
Unique ID: **omitted for security purposes**
Netflix ESN: **omitted for security purposes**

I did a factory reset and after the television finished updating itself those applications were still set using a very old version. But, the grayed out option is now solid and I was able to use it. It told me I am using the latest software.

So three total problems here:

1. [FIXED W/RESET] I can't update the television software on demand through the remote menu. It is grayed out.
2. I can't uninstall certain apps from the television. Mainly the one's that show up in the recommended bar (above downloaded apps and below the app store / advertisement window). Such as Hulu or Netflix.
3. I can't update certain apps on demand. Neither through the Smart Hub's main screen or by diving down into the app store from the top right window. These are the same apps. Hulu, Netflix, etc.

This is very frustrating. I should be allowed some control over the applications running on my television set.

Also, a recommendation. When you all attempt to load the advertisement box it freezes up all other processing on the Smart Hub screen. I'm not saying to remove your advertising but, you need to be a little smarter with your interface resources. It's incredibly annoying to get stuck waiting for this page to load up because of 1 box on the screen.

Forum Icon Legend

  • UnreadUnread
  • ReadRead
  • Locked threadLocked thread
  • ModeratorModerator
  • CNET StaffCNET Staff
  • Samsung StaffSamsung Staff
  • Norton Authorized Support TeamNorton Authorized Support Team
  • AVG StaffAVG Staff
  • avast! Staffavast! Staff
  • Webroot Support TeamWebroot Support Team
  • Acer Customer Experience TeamAcer Customer Experience Team
  • Windows Outreach TeamWindows Outreach Team
  • DISH staffDISH staff
  • Dell StaffDell Staff
  • Intel StaffIntel Staff
  • QuestionQuestion
  • Resolved questionResolved question
  • General discussionGeneral discussion
  • TipTip
  • Alert or warningAlert or warning
  • PraisePraise
  • RantRant

You are e-mailing the following post: Post Subject

Your e-mail address is used only to let the recipient know who sent the e-mail and in case of transmission error. Neither your address nor the recipient's address will be used for any other purpose.

Sorry, there was a problem emailing this post. Please try again.

Submit Email Cancel

Thank you. Sent email to


Thank you. Sent email to


You are reporting the following post: Post Subject

If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

Offensive: Sexually explicit or offensive language

Spam: Advertisements or commercial links

Disruptive posting: Flaming or offending other users

Illegal activities: Promote cracked software, or other illegal content

Sorry, there was a problem submitting your post. Please try again.

Submit Report Cancel

Your message has been submitted and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.


Your message has been submitted and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.


You are posting a reply to: Post Subject

The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to the CNET Forums policies for details. All submitted content is subject to CBS Interactive Site Terms of Use.

You are currently tracking this discussion. Click here to manage your tracked discussions.

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

Sorry, there was a problem submitting your post. Please try again.

Sorry, there was a problem generating the preview. Please try again.

Duplicate posts are not allowed in the forums. Please edit your post and submit again.

Submit Reply Preview Cancel

Thank you, , your post has been submitted and will appear on our site shortly.