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Samsung forum: Problem Brand New UN60ES8000

by: NoobQc February 10, 2013 7:39 PM PST

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Problem Brand New UN60ES8000

by NoobQc - 2/10/13 7:39 PM

Hello,

I just bought a brand new UN60ES8000 two days ago, when I was watching in movie mode there were some flash on the screen, I decided to update the tv with the last firmware. Everything went good but since I did it i got some problems. Sometimes the image jump, the tv Freeze and reboot itself, sometimes when I try to enter in a menu with the remote or sometimes just watching the tv.


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Re: Problem Brand New UN60ES8000

by Samsung_HD_Tech Samsung staff - 2/11/13 11:44 AM

In Reply to: Problem Brand New UN60ES8000 by NoobQc

Hi NoobQc,

Sorry to hear about this. Have you tried a factory reset: http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=6790&prd_ia_cd=N0000058&map_seq=98610

HD Tech


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Re: Problem Brand New UN60ES800

by NoobQc - 2/11/13 1:15 PM

In Reply to: Re: Problem Brand New UN60ES8000 by Samsung_HD_Tech Samsung staff

Hello

Yes I already did it and I have the same problem.


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Re: Problem Brand New UN60ES8000

by Samsung_HD_Tech Samsung staff - 2/11/13 1:27 PM

In Reply to: Re: Problem Brand New UN60ES800 by NoobQc

Hi NoobQc,

I'm very sorry for any inconvenience this may have caused you. Unfortunately, this sounds like it may need servicing. Here's the thread where you can get details on setting that up: http://forums.cnet.com/7723-13973_102-542437/service-issues-click-here-for-help/

Regards,
HD Tech


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Re: Problem Brand New UN60ES800

by NoobQc - 3/2/13 4:18 PM

In Reply to: Re: Problem Brand New UN60ES8000 by Samsung_HD_Tech Samsung staff

Hello,

I opened a ticket by phone for my problem few weeks ago.

After few days someone contact me and said that they're going to change the motherboard, but few days later they called me back to say it was back order.

Then another person from samsung contact to see if they can exchange my tv but it seems that they have absolutely no stock for any kind of tv which is pretty incredible for a new model... Anyway they proposed to take my tv back and send me a check of the amount of the tv.

I refused that because I want this Tv I had a deal on it and I can't have another one at the same price if I go back in a shop. And they refused to any commercial offer for me to buy a new tv.


Finally I had a contact past week and someone told me that they're going to send to my shop a RMA number to do an exchange. I've send some emails this week but no news about it.

My last tacking number was 411 815 7549.

I'm very disappointed by samsung, I've no tv since 3 weeks. It's really not normal to have this kind of service when you're buying a Brand new tv which cost more than 2500$.


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Re: Problem Brand New UN60ES8000

by Samsung_HD_Tech Samsung staff - 3/5/13 8:14 AM

In Reply to: Re: Problem Brand New UN60ES800 by NoobQc

Hi NoobQc,

I apologize for your experience you've had thus far. I checked I'd like to see if we can investigate this issue for you. Unfortunately, the tracking number you provided doesn't appear to be valid. Can you verify it for me?

Regards,
HD Tech


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