Bad TV, bad parts, awful customer service from Samsung
by centennial1234 - 2/9/13 2:36 PM
Samsung model LN40B500P3FXZA. Less than 2 years old and had power issues - off, on, off, on, then won't power at all. Called - not in warranty, not in class action suit (even though the issue is the exact same as suit). Samsung recommends authorized service center. Took it in July 2012 and have spent the past 7 months in and out of the shop while "supposedly" different parts were put in (control and power board). Back 3 weeks ago due to not starting up at all, but before they look at it to repair again, the Samsung Authorized Service Center is seized. We got the TV, but Samsung's "help" is to give us another name of repair shop to pay all over again so we can get poor parts and service. I think not. Wasted time and $350 - NEVER PURCHASE A SAMSUNG PRODUCT.