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Samsung forum: Bad TV, bad parts, awful customer service from Samsung

by: centennial1234 February 9, 2013 2:36 PM PST

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Bad TV, bad parts, awful customer service from Samsung

by centennial1234 - 2/9/13 2:36 PM

Samsung model LN40B500P3FXZA. Less than 2 years old and had power issues - off, on, off, on, then won't power at all. Called - not in warranty, not in class action suit (even though the issue is the exact same as suit). Samsung recommends authorized service center. Took it in July 2012 and have spent the past 7 months in and out of the shop while "supposedly" different parts were put in (control and power board). Back 3 weeks ago due to not starting up at all, but before they look at it to repair again, the Samsung Authorized Service Center is seized. We got the TV, but Samsung's "help" is to give us another name of repair shop to pay all over again so we can get poor parts and service. I think not. Wasted time and $350 - NEVER PURCHASE A SAMSUNG PRODUCT.


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Re: Bad TV, bad parts, awful customer service

by Samsung_HD_Tech Samsung staff - 2/11/13 11:16 AM

In Reply to: Bad TV, bad parts, awful customer service from Samsung by centennial1234

Hi centennial1234,

I apologize for your experience thus far. If you could post your transaction number, I'd like to see if we can investigate this issue for you.

Regards,
HD Tech


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