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Samsung forum: Samsung 55 Inch 8000 Series Half the Screen is defective

by: boggiojo February 9, 2013 11:26 AM PST

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Samsung 55 Inch 8000 Series Half the Screen is defective

by boggiojo - 2/9/13 11:26 AM

I have a 14 month old high end 55 inch 8000 series. For the first 13 months it was flawless, loved it. Recently half of the screen has a heavy yellow tint, it's unwatchable. I contacted Samsung, since it was a couple months out of warranty they redirected me to a local service provider. Their technician looked at the TV, did no tests whatsoever, and told me my best option would be to replace the TV. There was one new part that could fix it, but it would be low odds, and it likely needed a major repair and the price would be near the price of a new TV.

Has anyone else faced this situation? Had a better outcome?


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QUICK DO THIS!!!

by R. Proffitt Moderator - 2/9/13 11:32 AM

In Reply to: Samsung 55 Inch 8000 Series Half the Screen is defective by boggiojo

In the USA when you register the set you get 3 more months warranty. Do that and your 14 month unit is well inside the 15 month warranty. Register it at samsung.com then call it in.

Should be like a neutron at that point. (no charge.)
Bob


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Re: Samsung 55 Inch 8000 Series Half the Screen is defective

by Samsung_HD_Tech Samsung staff - 2/11/13 10:36 AM

In Reply to: Samsung 55 Inch 8000 Series Half the Screen is defective by boggiojo

Hi boggiojo,

I'm very sorry for any inconvenience this may have caused you. I encourage you to try one of our social media channels for service requests. Here's the thread where you can get details on how to get to them: http://forums.cnet.com/7723-13973_102-542437/service-issues-click-here-for-help/

Regards,
HD Tech


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I have the same issue

by mark78734 - 2/18/13 9:45 AM

In Reply to: Samsung 55 Inch 8000 Series Half the Screen is defective by boggiojo

Upper half is slow in redrawing and shades of yellow making it unwatchable. There is also a bar on the bottom of the screen. Sometimes the issue just fixes itself for awhile but usually comes back. I asked Samsung for a one time warranty because the TV is 6 months out. Still waiting on a call back.


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Re: Samsung 55 Inch 8000 Series Half the Screen is defective

by Samsung_HD_Tech Samsung staff - 2/18/13 12:48 PM

In Reply to: I have the same issue by mark78734

Hi boggiojo,

Again, I'd suggest using one of our helpful social media channels instead; their turn-around is very high compared to the phones. Here's the thread where you can get details on how to get to them: http://forums.cnet.com/7723-13973_102-542437/service-issues-click-here-for-help/

Regards,
HD Tech


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Thanks

by boggiojo - 2/18/13 2:30 PM

In Reply to: Re: Samsung 55 Inch 8000 Series Half the Screen is defective by Samsung_HD_Tech Samsung staff

The link to the Samsung Support facebook site doesn't seem to work. Do you get the same result if you call Samsung and escalate?


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Samsung Facebook support WORKS!!!

by mark78734 - 2/19/13 7:58 AM

In Reply to: Thanks by boggiojo

I followed the link and sent in my request.

https://www.facebook.com/messages/samsungsupport

I had already contacted their 800 support and was issued a reference number with a request for a one time warranty for my problem. After a week waiting for a return call, I found out about the social media support team for Samsung and contacted them. Within 24 hours they said they would warranty the parts only. But when I received the Service Order Number they covered both the labor and parts! I am satisfied!

Now I'm also concerned that this is a common problem with the 55 LED 240hz bad ass Not so Smart TV. They might have issued a recall or at least bumped up the standard warranty to 4 or 5 years so we can get our moneys worth with this particular model.

Mark


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No Response from Samsung

by boggiojo - 2/21/13 5:46 AM

In Reply to: Samsung Facebook support WORKS!!! by mark78734

I've tried the Facebook channel, and their Samsumg.com support site. Every time I reach out to Samsumg they tell me that my issue has been escalated to Executive Support and I'll be hearing from them very soon. Days have gone by and I haven't heard anything. Either they have a huge que of broken product or their customer service strategy is to hope you just go away by making it so difficult to get support.


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Re: No Response from Samsung

by Samsung_HD_Tech Samsung staff - 2/21/13 6:30 AM

In Reply to: No Response from Samsung by boggiojo

Hi boggiojo,

I asked my contact who works on the Facebook page for Samsung support; I told her about your general issue and didn't recall you. Any chance you could give me a transaction number or something more to go on?

HD Tech


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How to communicate on Facebook?

by boggiojo - 2/21/13 8:25 AM

In Reply to: Re: No Response from Samsung by Samsung_HD_Tech Samsung staff

It seems the communication didn't go through on Facebook. When I click on the link: https://www.facebook.com/messages/samsungsupport it tells me "One or more of the email address are not valid."


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Re: How to communicate on Facebook?

by Samsung_HD_Tech Samsung staff - 2/21/13 8:41 AM

In Reply to: How to communicate on Facebook? by boggiojo

Hi boggiojo,

Try using this instead: https://www.facebook.com/samsungsupport/app_158125230916392

HD Tech


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Thanks

by boggiojo - 2/21/13 11:56 AM

In Reply to: Re: How to communicate on Facebook? by Samsung_HD_Tech Samsung staff

That worked. For reference, I am using the Facebook Social Graph searching. It seems once that's activated that the URL you provided does not work. I had to use another browers, which didn't have Social Graph, and it worked. Thought you may want to know. Thanks again.


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Re: No problem

by Samsung_HD_Tech Samsung staff - 2/21/13 12:13 PM

In Reply to: Thanks by boggiojo

Hi boggiojo,

I'm using the same graph search on Chrome. Have been for weeks without issue. But glad to hear you got in touch.

On a side note and personal opinion, the graph search thing looks to be interesting. Once it allows you to search text from posts, while searching people who like dogs and cats in Detroit, MI who are male is interesting, it's not as useful to me as searching through text.

But that's just IMO...free of charge, of course. happy

HD Tech


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Samsung UN55D8000 display problems

by ggrosso - 2/18/13 12:25 PM

In Reply to: Samsung 55 Inch 8000 Series Half the Screen is defective by boggiojo

I purchased my 55" Samsung 2 years ago and was very happy with it until December of 2012. When the TV is first turned on the display was 1/4 good along the bottom and 3/4 washed out on top. This corrected after the TV warmed up. This problem progressed so I contacted Samsung support. I was told since it was out of warranty I would have to get my expensive TV repaired on my own time and $$$. I went to the local "approved" Samsung repair center and explained the situation and showed them photos (very important). They said the issue is unfortunately common and directed me to contact Samsung again and try to push it up to the next level of support. This worked for a one time service call and part replacement. The service tech said the entire display needed to be replaced which Samsung covered. This is the good news. Bad news is the replacement display is two weeks old and has also FAILED! This does not bode well for Samsung quality. The replacement is covered by a 90 day warranty so a third display is on its way. Will this be the display that lasts 5-6 years? No clue at this point. Suggest looking at Panasonic plasma instead.


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Samsung UN55D8000 display problems

by mark78734 - 2/19/13 8:04 AM

In Reply to: Samsung UN55D8000 display problems by ggrosso

This is my exact issue and the timing is identical. Samsung Online Media Support has issued me a warranty to fix my picture including parts and labor. I am extremely thankful. Now it seems we have a ticking picture time bomb that is just waiting to quit working again. I hope Samsung does something for those of us that were willing to spend $3500 on the latest technology they offer that didn't work out so well. I know they are listening. I am still committed to Samsung and know they will do right by us.
Mark Bradford


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Problem Resolved!

by mark78734 - 2/25/13 12:40 PM

In Reply to: Samsung UN55D8000 display problems by mark78734

After getting a hold of Samsung social media support on Facebook, my issues were resolved within a day. 30 minutes after my first post, they replied and requested my serial number. Same day I got confirmation they would cover my "parts" only. Next day they followed up with a order number and covered parts, labor, and in-home repair. It took a week for the part to arrive, and they showed up promptly this morning. Within 1 hour I had a new panel installed and my picture is perfect!

Thank you Samsung and all the Samsung people that assisted me. As before, I'll be buying Samsung products.
Mark Bradford


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Re: Problem Resolved!

by Samsung_HD_Tech Samsung staff - 2/27/13 8:47 AM

In Reply to: Problem Resolved! by mark78734

Hi mark78734,

I passed along your thanks. happy

HD Tech


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Sad end to my story

by boggiojo - 2/21/13 1:57 PM

In Reply to: Samsung 55 Inch 8000 Series Half the Screen is defective by boggiojo

I bought my TV from an online retailer, buysquad. I learned from Samsung that the TV was a refurbished unit and only had 90 days warranty. In none of my documentation does it say that, shady practices, avoid them. Lesson learned, do not buy from anyone other than Samsungs authorized resller list. Thanks Samsung for your help. Off to buy a new TV from an authorized reseller.


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