ES8200 firmware BUG
by JohnnyJoker - 2/16/13 9:15 AM
In Reply to: ES8200 issue by borsom
Hi all of you,
Reading the topic and all the answers I am quite sure that the issue about the 30min shutdown is a bug in the firmware 1013.3 and it's most likely a huge World issue!!
The firmware 1013.3 was released on 28 jan 2013 and in February people began to complain, as far as I can see in England, France, Denmark, Norway and the Netherlands.
I am from the Netherlands and I have exactly the same issue: after about 30 min the HT shuts down but only when watching TV. When using DVD, CD, Blu-ray, Smart-TV, vTuner etc. it works OK, except for the very noisy fan which is simply a design error!!!
To solve this issue I have been communicating with Samsung by Email, SamsungWorld and by telephone starting 5 Feb 2013 and they said me to update the firmware, reset the system, shut off the automatic update service, shut off the ARC, and a lot more, but nothing was effective to solve the problem!
There are only two (!) replies from Samsung on this topic, so it seems that Samsung is denying everything.
There is a very simple solution: correct the firmware and release it, and if it's not possible to do that, release the previous version again!!
I would like everyone to do what I am going to do: sent Samsung Support a mail every day and coll them every two or three days.....
Hopefully that works!
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