Samsung forum: Samsung DLP TV w/ White Dots on Screen

by: vb1004 February 5, 2013 5:01 PM PST

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Samsung DLP TV w/ White Dots on Screen

by vb1004 - 2/5/13 5:01 PM

I have model HLT5075SX/XAA Version PD01 DLP television. Friday evening Feb. 1, 2013 I noticed 2 tiny white dots on the screen. Not quite sure what it was I googled my model # and white dots.

Imagine my surprised when DOZENS of pages popped up with many, many others who have had the same problem. I read many posts about this issue and how many struggled to get their televisions fixed, some successfully, others not so much and others having to resort to purchasing the part themselves and doing the install.

This morning I discovered another white dot. My husband made the call to 1-800-SAMSUNG and within 10 minutes he had a transaction # and the phone number of a repair shop to call for a free one time replacement of the bad chip. My husband made the call immediately to the repair shot. The repairman wanted to come out this afternoon but I'm under the weather so I asked if they could come out tomorrow morning. They'll be here at 10 a.m. to make the repair.

I'm thankful to all of you have posted about this problem and how you went about getting it fixed. I'm shocked how smoothly the process went and I hope this post will encourage others who like me figured they'd be too late to get the fix or not the right model to make the call.

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