White Dot Problem on my DLP (though not in Recall list)
Hi, I have a 56" Samsung DLP TV that is experiencing the same WHITE DOT issue that is plaguing Many Samsung DLP Tv's from a faulty DMD chip. Although, my TV doesn't make the Recall list and Samsung was not helpful with my issue. As you'll see in the following transcript from my Live Chat session, Samsung is calling the White Dot Issue a problem that is occurring at a "slightly higher than normal rate" on "some" DLP Tv's. HA!!! If you are reading this post, then you'll already know how BIG of a Problem this faulty DMD chip is in Samsung's DLP Tv's. Needless to say, because my DLP TV doesn't make the Recall List, Samsung is NOT standing behind their FAULTY PRODUCT, even though it is experiencing the EXACT SAME issue that all their Recall List "Faulty" DLP Tv's are experiencing. Here is the online transcript from my Live Chat:
Sophie M: I am afraid; As you have performed all the troubleshooting steps I see there might be an internal issue with TV and it needs to be physically diagnosed by the service technician.
Sophie M: I will help you to file a service request.
Sophie M: Once you file the service request, you will be getting a call from the service technician within 2 business days.
Sophie M: I can understand, how upsetting it would. If I have the option I would really helped you.
Kevin Kees: Ok. Since this is an issue that is occuring across your DLP line and there is a recall for this issue will this be a covered problem that gets the "one time free fix"?
Sophie M: I am afraid; We at live chat do not have the sufficient information about the replacement of the issue.
Kevin Kees: Will this technician be costing anything?
Sophie M: Yes. it will be a paid service.
Sophie M: After thorough research, it was determined that only specific models exhibited a slightly higher-than-normal failure rate. Although your TV has similar symptoms, research indicates that this is due to normal wear and tear.
Sophie M: If I have the available information, I would really helped you in this issue.
Sophie M: I can help you to file a service request.
Sophie M: Please click on the below link to file the service request:
Sophie M: http://www.samsung.com/us/support/service/request
Sophie M: Are you able to access the link?
Kevin Kees: Sophie, as I have researched, this WHITE DOT ISSUE has been going on for quite some time across ALL of your DLP Tv's. It has been a failed part by TI and MANY have gotten their faulty TV's fixed because of the recall. I SHOULD NOT have to pay for a reoccuring issue that is well documented across the internet. If so, I will NEVER be a Samsung customer EVER AGAIN!
Kevin Kees: It is NOT NORMAL WEAR AND TEAR if the SAME issue keeps popping up on many many of your DLP TV's. It is a Faulty product that Samsung should stand by.
Sophie M: I can understand how important this is to you.
Sophie M: I apologize for the inconvenience.
Sophie M: I am afraid; We do not have the information about the reported issue.
Kevin Kees: I spent plenty of $$$$$ on this TV and expected a non-faulty product from Samsung. If this wasn't a problem that is WELL documented across hundreds of internet pages, threads, reviews, and articles then I would be happy to pay for the fix myself. But this is a WELL KNOWN ISSUE about these Samsung DLP Tv's.
Sophie M: The part that has appears to have failed in your unit is not the same exact part that has been determined to fail at a higher-than-normal rate, even though the visible symptom is similar. The symptom can help indicate which part needs to be replaced, but it doesn't mean that the particular part was defective from manufacturing.
Sophie M: Our engineers have determined which models have the particular parts that tend to fail at a slightly higher-than-normal rate. These are the only ones that are being covered outside of the warranty term.
Kevin Kees: Sophie, if this was a "slightly higher than normal rate" then their wouldn't be HUNDREDS TO THOUSANDS of reviews, web pages, blogs, and comments dedicated to this issue. And I have also read comments from your customers that have gotten their tv fixed for EXACTLY THE SAME problem whose Model # didn't fit inside the recall list also. So, why am I not getting the SAME CUSTOMER Service.
Sophie M: I will escalate it to appropriate department.
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