Model: HLT6176SX/XAA is covered
I'm posting this more or less as a courtesy to others. My DLP just started having the white dots a few weeks ago. I am more than capable of fixing this myself however, I wanted to see if I could get Samsung to repair it free of charge before I went looking to source the DMD chip. Anyway I used the Live Chat option on Samsung.com and talk to a service rep this way instead of calling becuase the chat is 24/7. Anyway to make a long story short they set me up with a service order number and sent me the details via email. Here is part of the transcript of the chat minus my personal info:
Addison: Hi, thank you for reaching out to Samsung technical support. How may I assist you?
Visitor: Hello, I have a DLP in which white dots have recently appeared on the screen. I received information that my model of TV is covered under a one time free fix. Can you help me with this?
Addison: I am sorry to hear that the TV screen is affected with white dots.
Addison: Please provide me with the model number of the TV.
Addison: You will find the model number on the rear panel of the TV.
Addison: Does this happen on all inputs (like DVD and cable box)?
Visitor: Yes, and all inputs
Addison: Is the menu screen also affected?
Visitor: I havent checked the menu screen.
Addison: Please check if the menu screen is also affected.
Visitor: I can quickly check if you would like me to.
Visitor: Ok brb
Addison: Please go ahead.
Visitor: yes the menu screen is affected as well
Addison: Please reset the picture of the TV to factory default settings and check if that helps.
Addison: Menu>> Picture>> Picture settings>> Picture reset.
Visitor: Sorry, that did not resolve the white dots
Addison: Please unplug the TV, wait for 30 seconds, re-plug the TV and check if that helps.
Visitor: Ok, brb
Addison: Please go ahead.
Visitor: Sorry, the dots are still there.
Addison: Please give me couple of minutes.
Addison: Thank you.
Addison: If your unit exhibits white dots appearing on the screen on all sources and channels, Samsung will provide a onetime courtesy repair to replace the DMD chip. However, should the issue not be related to the DMD chip, you will be offered an estimate for repair and be responsible for the trip charge. Do you consent to these conditions?
Addison: I will file a service request for you.
Addison: Please provide me with the details:
Addison: Full name:
Addison: Email address:
Addison: Phone number:
Addison: Shipping address with ZIP code:
Addison: Alternate contact number:
Addison: Complete serial number which is 15 digit alpha numeric:
Addison: You will find the serial number on the rear panel of the TV.
Addison: The serial number will be 15 digit alpha-numeric.
Addison: The last digit of the serial number will be an alphabet.
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