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Samsung forum: Samsung apps freezing when connected to tv box

by: snail1980 February 4, 2013 7:12 AM PST

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Samsung apps freezing when connected to tv box

by snail1980 - 2/4/13 7:12 AM

Hallo!
I have Samsung UN55C7000 3d tv. Up to last December I had Dish Network Box connected through HDMI cable to. Everything was going great. This year I changed my tv provider to Comcast and I have some problems. When I connect Cable box (digital or HD I tried both) my Samsung video apps are freezing. Movies from my PC connected through network cable are freezing too. It's really often showing the message "Preparing to play". As soon I disconnect coaxial cable from outlet or the box, everything going smooth again. Comcast Tech. said that it's some returning voltage from tv when cables are connected. I thought it was because of coaxial cable but I changed digital box to HD one with HDMI cable and it didn't solve my problem. Samsung Customer Service said it is Comcast issue, but why I have problems with movies from PC connected through network cable. It looks like tv cannot handle that many signals (BD player, TV, PlayStation, network, PC). Any ideas what is really wrong and if I can solve that problem?
Thanks


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Re: Samsung apps freezing when connected to tv box

by Samsung_HD_Tech Samsung staff - 2/4/13 10:10 AM

In Reply to: Samsung apps freezing when connected to tv box by snail1980

Hi snail1980,

I'm very sorry for any inconvenience this may have caused you. Unfortunately, this sounds like it may need servicing. Here's the thread where you can get details on setting that up: http://forums.cnet.com/7723-13973_102-542437/service-issues-click-here-for-help/

Regards,
HD Tech


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Samsung apps freezing when connected to tv box

by snail1980 - 2/5/13 9:13 AM

In Reply to: Samsung apps freezing when connected to tv box by snail1980

Hi Samsung_HD_Tech:

Thx for help.
I hope service cost won't be that big - my extended warranty ended 3 months ago happy

Regards,
snail1980


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