Samsung forum: Samsung Netflix error: We're having trouble playing this...

Tried all that...

by sammy89876 - 2/1/13 1:00 AM

In Reply to: Yup. by R. Proffitt

I 'think' I tried all that, but issue persists:
*i'm on hard-wired (not using wifi)
*My 'clock' is set to 'auto', and timezone is accurate. I'm not sure how to tell what time the TV thinks it has.
*speedtest.net doesn't load in the browser. It's a 'flash-heavy' site full of ad's so not surprising.
*I believe I'v tried everything @ http://forums.cnet.com/7723-7589_102-378511/samsung-owners-start-here/?tag=mncol;1f
*My DNS servers are googles (8.8.8.8 & 8.8.4.4)
*I do have a smartTV login & am logged in via TV.
*I tried sitting at the "network status' screen for 5 minutes.

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Ask Samsung how to check the time.

by R. Proffitt - 2/1/13 7:41 AM

In Reply to: Tried all that... by sammy89876

There are more issues to look for such as the name and password of the smart hub. Remember "alphanumeric". It's in our list and we have to check out the router as well.

-> Flash in sites can fail. The fact you can browse is a good sign but it could be one of the usual but it appears this is too hard for most to check. That is, the product appears to be too hard to check the time.

Call it in and if they can't fix it, consider your options. I can't do much for you it seems because of the product does not work with you. Why can't the time be checked? I can't tell.
Bob

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Re: Tried all that

by Samsung_HD_Tech - 2/1/13 8:24 AM

In Reply to: Tried all that... by sammy89876

Hi sammy89876,

Have you tried the Netflix Konami code: http://support.netflix.com/en/node/428#gsc.tab=0

HD Tech

Online Brand Ambassador

- Click here to visit the Samsung forum
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I tried the contra trick

by sammy89876 - 2/2/13 9:35 PM

In Reply to: Re: Tried all that by Samsung_HD_Tech

Samsung_HD_tech,
Yes I've tried the contra/konami trick...didn't help. I'm giving up for now, going to use a roku. I'll check back in a month or so.

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Answer Best answer as chosen by user sammy89876

Same issue finally fixed

by Chase_C - 2/18/13 10:39 AM

In Reply to: Samsung Netflix error: We're having trouble playing this... by sammy89876

I had exact same issue for months. Posted in these forums and tried everything mentioned to fix it but nothing. Finally got a hold of a very helpful Samsung rep on email and we went through some troubleshooting steps. Nothing tried worked (and we tried pretty much everything) and then Samsung setup a local repair tech to come out and fix. Tech replaced the board(s) in the TV and I did all the firmware updates. Everything seems to be fixed and Netflix works like it should.

I am very pleased with the support I got from this particular Samsung rep cause he knew enough to not dismiss me and say it was a Netflix issue due to past experience. Was also extremely prompt in answering all my emails and keeping up with the issue.

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