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Samsung forum: HBO GO not working on my Samsung UN55ES6150FXZA

by: mikendebbie January 31, 2013 2:43 PM PST

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HBO GO not working on my Samsung UN55ES6150FXZA

by mikendebbie - 1/31/13 2:43 PM

I got TV mid Dec 2012,Subscribed to HBO early Jan 2013 thru Time Warner.App worked great for 3 weeks then not working.Spins forever on "connecting". I have deleted and reinstalled several times. Once or twice I got a message while it was trying to update HBO GO "network is not connected" - but all other apps work fine... so the network is ok. I contacted HBO GO and they suggested first) uninstall HBO GO then restoring Smart Hub to default settings - then reinstall HBO GO. It still did not work. Would it help to download the app to a USB thumb drive and try to install direct to TV and not over the internet? I love the HBO GO app! HELP!
My smart hub version is 4.5311-5.0
My firmware version is -T-MST10PAUSC-1025.0 date 2012-12-05.


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by R. Proffitt Moderator - 2/3/13 12:15 PM

In Reply to: HBO GO not working on my Samsung UN55ES6150FXZA by mikendebbie

It may not help but is the date/time correct?

http://forums.cnet.com/7723-13973_102-584096/another-smarttv-that-has-poor-netflix-performance/?tag=contentBody;threadListing

We cover a lot of odd network issues over in the CNET Networking Forum and I'd check this as well as put the TV into the router's DMZ entry.
Bob


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HBO Go not connecting

by hoytstead - 2/26/13 2:17 PM

In Reply to: HBO GO not working on my Samsung UN55ES6150FXZA by mikendebbie

Hi Mikendebbie,

I just found your comment and am experiencing the same issues. Did you find a solution?

Thanks!


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HBO Go not connecting

by Topple80 - 3/18/13 3:28 PM

In Reply to: HBO Go not connecting by hoytstead

I'm having the same issue myself. Re-installing the HBO Go App didn't solve the issue either.


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