Samsung forum: Samsung ATIV smart pc pro 700T keyboard dock design upgrade

Samsung -

You have major issues with the keyboards for the 500 and 700 series Ativ's - In my home we have (2) 500's and my 700 - EVERY one disconnects from the keyboards all the time. My 700t has the best one, but even as I write this on the unit it has disconnected 3 times - You cant breathe without a disconnect. My Wife has stopped using the keyboard all together. We asked Samsung to replace just the docks and they want the entire unit back, even though we have proven its the docks by using another dock from a coworker.

I now have to spend another $450 for three new docks and HOPE they don't have the issues.

This is also well documented at tabletpcreview.com forums.

I agree - I would also like a Keyboard with a Battery since I have the 700t and could use alittle more battery power.

I think Samsung needs to do something for the huge amount of people having the Disconnect issues - I just bought another Dock in the hopes to get a good one so I can finally use my Ativ as it should have worked when I bought it.

Ive tried to get Samsung to say something about all the dock issues - They are blowing it off, which is really annoying....

Yeah, you would thing the QC of the design should have picked this up - So you had good luck getting Samsung to take the dock back for service? My Wife tried and they wanted the entire unit. I had an issue with my 700t that needed service (Bad LCD) and it tool Intelisol 3 weeks to get a repair from start to end. So needless to say, she doesn't want to send the whole unit in.

The design is solid, I think they just implemented wrong ... I'm done with Samsung after this, unless they finally call out to people and admit a design issue on these docks and do something for the customers. They are a huge company and should take care of us who have issues.

I have seen the Lenovo and the HP - Ive seen the HP in person at a show and it didn't have any issues with docking/undocking or disconnects ....

Samsung should read the forums and look at Amazon - This issue is ALL over the place... Most of us are just accepting the issue since the tablet is nice - But they NEED to do something - and so far, they seem to be ignoring our chat in this forum.

Yeah - Im going to argue with Samsung to take the dock back only since I need the main Tablet for work... Theres no reason at all that they should ask for the entire tablet for a dock issue, I have tried my system in another dock at work and It works fine. My personal new dock will be here this week, so it would be even easier for me to send just the dock to them for a replacement.

My new dock that I bought came in yesterday and I have had no issues at all for 2 days - So my other dock is the issue (As we sort of knew anyway....)

With the design of the Tablet, I doubt you will see a surface type keyboard, its just not feasible with the design and the Surface has a kickstand built in, and the 500/700's do not - So I doubt that will come about. Overall, I wouldn't expect Samsung to make too many docks - The current one is perfect and the reason I bought this over a Surface - I use mine on my laptop a lot, and the surface doesn't work for that, not the keyboard at least.

I have heard rumors they will be coming out with a dock with a battery in it which would be great for the 700 people since the i5 power drains the battery more - I still get 6-7 hours on my 700t, but on my wifes 500, I got over 9-10.

I totally agree that a heavier keyboard is a must.
I usually carry the tablet alone for short sessions and light jobs.
Here are some reasons why you should not think of docking as slim and light.
1- Serious work should not be interrupted. And I bought the 700T for real big database and video editing.
2- Heavy docking does not contradict mobility as long as it splits on need. If I need extra battery, extra storage (say 1TB HDD), and/or extra ports (LAN, VGA, Card Slots), I would carry them all with me. Having them all in one piece aside the tablet is the REAL mobility.
3- With all of this load, the keyboard could go fat, and why not. Docking is not for showtime, and it is much better than all the adapters and accessories jungle I have to move with.