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Samsung forum: Family Story Language Not supported

by: MikeStevens38 January 18, 2013 2:34 AM PST

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Family Story Language Not supported

by MikeStevens38 - 1/18/13 2:34 AM

Hi. I have a Samsung ES700 and am a very new user. When I enter "Family Story" and try to watch the tutorial video, I get a message saying that "the language you're set to is not supported.. and do I want to watch with subtitles"

As far as I know, when I set up the TV I chose English, my language.

So why am I receiving the message.

I'm not too concerned that the language is wrong in this instance but I want to be sure that I have set up thee TV correctly.

Any help will be much appreciated.


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Re: Family Story Language Not supported

by Samsung_HD_Tech Samsung staff - 1/18/13 9:01 AM

In Reply to: Family Story Language Not supported by MikeStevens38

Hi Mike,

You can start over the setup. Just reset Smart Hub. And if that doesn't fix it, then you may need to contact your country's support, since I support US customers. If I recall correctly, your model is from the UK, right? If so, here's the appropriate support page: http://www.samsung.com/uk/support/model/UE40ES7000UXXU

HD Tech


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by MikeStevens38 - 1/18/13 2:19 PM

In Reply to: Re: Family Story Language Not supported by Samsung_HD_Tech Samsung staff

Hi HD Tech

Thank you for your rapid reply.

When I setup the set I chose English as my language whenever I'm asked. Yes, I bought the set in the UK. I still get the message that "the language is not supported". Not to worry unless it affects other apps.

Mike


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