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Samsung forum: Samsung UE55C6000 HDTV can't get on the internet

by: Andew16 January 16, 2013 2:03 AM PST

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Samsung UE55C6000 HDTV can't get on the internet

by Andew16 - 1/16/13 2:03 AM

I have the wireless dongle "Samsung WIS12ABGNX/XEC WLAN-Dongle" which i recently bought so i could hook up to the internet via my home connection over the wireless router. I have connected to the network with no problems but now i can't get onto the internet. When i push the internet@tv button on my remote control it just says something like" no function" (sorry i am in the office and do not know the exact wording because i am not in front of my T.V) The point is i am connected through the wireless connection but can't get onto the web.

Does anyone have any suggestions for this? Maybe a setting i need to change? Your help is appreciated!


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Re: Samsung UE55C6000 HDTV can't get on the internet

by Samsung_HD_Tech Samsung staff - 1/16/13 1:23 PM

In Reply to: Samsung UE55C6000 HDTV can't get on the internet by Andew16

Hi Andew16,

Thanks for your message. But just so you know: if you want Samsung support, I support US products and customers. And from what I can tell, this model is for the Netherlands. (Correct me if I'm wrong.) So while I can't help you directly, if you want Samsung help, here's the Samsung Netherlands portal for support on that product: http://www.samsung.com/nl/support/model/UE55C6000RWXXN

Hope this helps you!

Regards,
HD Tech


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Samsung UE55C6000 HDTV can't get on the internet

by Andew16 - 1/16/13 11:50 PM

In Reply to: Re: Samsung UE55C6000 HDTV can't get on the internet by Samsung_HD_Tech Samsung staff

Hello HD Tech,

Thanks alot for the reply on this. I am actually based in Munich Germany and i had bought it here. So it is a German product. Would you still be able to direct me on this or put me in the right hands?

Thanks again.
Andrew


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Re: Samsung UE55C6000 HDTV can't get on the internet

by Samsung_HD_Tech Samsung staff - 1/17/13 1:54 PM

In Reply to: Samsung UE55C6000 HDTV can't get on the internet by Andew16

Hi Andew16,

No problem. Here's the German support page you go: http://www.samsung.com/de/support/model/UE55C6000RWXZG

If you have a problem getting in contact with them still, let me know, and I'll see what I can do.

Regards,
HD Tech


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Samsung UE55C6000 HDTV can't get on the internet

by Andew16 - 1/17/13 11:51 PM

In Reply to: Re: Samsung UE55C6000 HDTV can't get on the internet by Samsung_HD_Tech Samsung staff

Hi HD Tech,

Thanks alot for your help here.. I have just sent off a message to them so lets see what comes back. While i have your help, are you able to suggest what to do for my other topic below under HDTV calibration? The thread link is here below. I could also send a request to the Germany support for this, but i am afraid they might just come back and send me the factory settings and this is what i am trying to avoid...

Thanks again for your help

http://forums.cnet.com/7723-13973_102-583080/samsung-ue55c6000rwxg-hdtv-calibration/?tag=mncol;2f


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