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Samsung forum: New SmartHub update 4.5311-50 - Glitch worse than ever

by: SloSuenos January 15, 2013 6:43 AM PST

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New SmartHub update 4.5311-50 - Glitch worse than ever

by SloSuenos - 1/15/13 6:43 AM

The new updated just installed.

This is so sad its almost comical. Example - run SmartHub, open Samsung App Store. Hit return button to return to SmartHub. SmartHub flickers and changes shades as it momentarily changes to several different TV Modes, and then.......black screen.

Will this ever be fixed? This is a new 2012 high end TV...

Stephen


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Re: New SmartHub update 4.5311-50 - Glitch worse than ever

by Samsung_HD_Tech Samsung staff - 1/15/13 3:38 PM

In Reply to: New SmartHub update 4.5311-50 - Glitch worse than ever by SloSuenos

Hi SloSuenos,

I'm very sorry to hear that has happened, and I apologize for any inconvenience this may have caused you. In order for me to help you most accurately, please provide the complete model code for this device.

Regards,
HD Tech


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Response -

by SloSuenos - 1/15/13 6:25 PM

In Reply to: Re: New SmartHub update 4.5311-50 - Glitch worse than ever by Samsung_HD_Tech Samsung staff

Its a PN60E550D1FXZA

Thank you,
SloSuenos


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Re: Response

by Samsung_HD_Tech Samsung staff - 1/16/13 11:41 AM

In Reply to: Response - by SloSuenos

Hi SloSuenos,

You sounded like in your original post like you've been experiencing some other problem before this update. Did I infer correctly? If so, what has been going on previous to this update?

Regards,
HD Tech


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Response 2

by SloSuenos - 1/16/13 1:27 PM

In Reply to: Re: Response by Samsung_HD_Tech Samsung staff

The same thing. When you exit a SmartHub app, SmartHub reappears, flickers, then disappears. It doesn't always happen, but does most of the time. I usually get the 'Disconnecting Anynet devices' message before an app loads - I don't know why this is necessary, or if at all related to my issue.

Regards,
Slosuenos


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Re: New SmartHub update 4.5311-50

by Samsung_HD_Tech Samsung staff - 1/16/13 2:34 PM

In Reply to: Response 2 by SloSuenos

Hi SloSuenos,

OK, I asked the product specialist, and he'd like a video of this issue if you could. You can upload it to YouTube and post a link to it here.

HD Tech


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Response 3

by SloSuenos - 1/16/13 4:38 PM

In Reply to: Re: New SmartHub update 4.5311-50 by Samsung_HD_Tech Samsung staff

Sure, thank you for looking into this. I should be able to create the video and get it to you before the end of this week.

Regards,
Slosuenos


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