Samsung forum: Smart Hub Availability Issues

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thanks for the update

by realepicurean - 1/10/13 2:23 PM

In Reply to: Smart Hub Availability Issues by Samsung_HD_Tech

Hopefully will be sorted tomorrow

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Thx

by VARTV - 1/10/13 4:41 PM

In Reply to: thanks for the update by realepicurean

Good to know its not on my end...

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Actually it is a common problem.

by R. Proffitt - 1/10/13 2:24 PM

In Reply to: Smart Hub Availability Issues by Samsung_HD_Tech

Sorry to read about these troubles but as I have worked with a smaller scale issue like this I can't help but comment.

Any of these "smart tv's" that are programmed to depend on some server/service before apps work is bound to fail like this. So changing makes might fix this today but the makers seem to need to get burned before they talk to other folk that think about this (system architects.) Netflix had quite a lot of trouble in their early days but once their team figured out how to handle server outages and degrade rather than fail, it got better.

Here's an article about that -> http://techblog.netflix.com/2012/07/chaos-monkey-released-into-wild.html

I read some replies they think they can solve it with more servers but if true they are still thinking about this in an way that will only burn them again.

If Samsung wants to talk about this, I have some folk that can talk about it when they are ready. I know there's a lot of smart folk at Samsung but it appears that they need to step back and think about this area very hard.

Let me share I've seen folk lose their cool over this as their initial design is replaced but one of the lessons you learn is that you are always learning.
Bob

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(NT) Can we sticky this post for a day?

by R. Proffitt - 1/10/13 2:25 PM

In Reply to: Smart Hub Availability Issues by Samsung_HD_Tech

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(NT) Fine by me.

by Samsung_HD_Tech - 1/10/13 2:32 PM

In Reply to: (NT) Can we sticky this post for a day? by R. Proffitt

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Currently working!

by realepicurean - 1/11/13 9:31 AM

In Reply to: (NT) Fine by me. by Samsung_HD_Tech

Got a message from Samsung Belgium that an update has fixed the issues. It certainly seems to have.

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Yes...

by VARTV - 1/11/13 12:12 PM

In Reply to: Currently working! by realepicurean

It is! I had to redownload Netflix and reenter my credentials but all is fine now.

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still not working

by stimpy545 - 1/13/13 11:49 AM

In Reply to: Yes... by VARTV

its still not working for me, its much better than it was its just the samsung apps window disappeared and hasnt returned yet so got no option of downloading any apps. reset smart hub yesterday and again today and also checked for updates but nothing has made the samsung apps come back.
anyone else got this problem or other problems still?

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Mine appears to be fine right now

by realepicurean - 1/13/13 1:40 PM

In Reply to: still not working by stimpy545

It all seems right since the last update. If it goes wrong many more times during the warranty I'll be requesting a refund (false description advertising it as Smart).

That said I love the picture quality and Skype etc so am a happy customer at the moment!

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Info.

by difedepe - 1/14/13 6:09 AM

In Reply to: Mine appears to be fine right now by realepicurean

Hi,
also my TV seems to be working fine

Just one info. Do you use a common webcam to use Skype?

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Re: still not working

by Samsung_HD_Tech - 1/15/13 8:39 AM

In Reply to: still not working by stimpy545

Hi stimpy545,

OK, it should be better by now. If it's not, let me know your complete model code for your device.

HD Tech

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Still the same problems

by apintoftheblackstuff - 1/14/13 2:09 AM

In Reply to: Smart Hub Availability Issues by Samsung_HD_Tech

Any chance of any update HD Tech?

Surely after 4 days has passed since you posted you have an update to provided us with?

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Just a tip.

by R. Proffitt - 1/14/13 9:31 AM

In Reply to: Still the same problems by apintoftheblackstuff

Try to keep your posts to your post or one other. Posting in more than one tends to slow down the answers if folk do that.
Bob

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Re: Still the same problems

by Samsung_HD_Tech - 1/15/13 8:37 AM

In Reply to: Still the same problems by apintoftheblackstuff

Hi apintofthebaclstuff, I responded to your email. -- HD Tech

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thanks

by apintoftheblackstuff - 1/15/13 11:56 PM

In Reply to: Re: Still the same problems by Samsung_HD_Tech

Thanks

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by apintoftheblackstuff - 1/21/13 5:46 AM

In Reply to: Re: Still the same problems by Samsung_HD_Tech

I am getting ZERO replies from the UK, and I am wondering if you can help me in any way at all.

I know my TV is connected to the internet, I even updated to the latest software 'online' (through the tv) to version 001031 yesterday. I thought finally a new version of the software, my problems are over, it didnt help.

I have reset the Smart Hub on many occassions like here http://www.youtube.com/watch?v=g8RAHenRWbQ but the 'terms and conditions' are in grey, that is, I am unable to see them or agree to them. Since my Smart Hub stopped working the 'terms and conditions' have not been accessible.

There is nothing else I am able to do on my TV, I am convinced it has nothing to do with my ISP, it is the Smart Hub.

I have a 6000 series, should I return my TV under the terms of the guarantee and upgrade to a 7000, 8000 or 9000 series or shouldnt it matter?

Please help, this is really frustrating.

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There are other issues I can discuss.

by R. Proffitt - 1/21/13 7:50 AM

In Reply to: HI by apintoftheblackstuff

On the networking front I have a collection of things to try. I have that post over in the CNET Networking Forum but if you top post here I can check a few things out. I can't tell if you turned off the firewall or much else in the router.

Top post and we'll check it out.
Bob

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Smart Hub Not Connecting

by babs97222 - 1/21/13 11:10 AM

In Reply to: Re: Still the same problems by Samsung_HD_Tech

Smart TV. Model UN 46ES6150FZA

Wireless is connecting just fine but when click on apps it says it is connecting...spin....spin...spin but goes nowhere. Then Network interference occurred.

Checked for updates and it says the TV is up to date.

The 50 inch we returned worked fine with apps & network just fine. Do I have a lemon?

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Smart Hub....Progress but still not functional

by babs97222 - 1/21/13 11:31 AM

In Reply to: Smart Hub Not Connecting by babs97222

Change to different network setting. Increased speed starts to connect, apps come up then message..." network interference occurred error code 014. Try again later."

Really unhappy at this point.

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Re: Smart Hub Not Connecting

by Samsung_HD_Tech - 1/21/13 11:47 AM

In Reply to: Smart Hub Not Connecting by babs97222

Hi babs97222,

I'm very sorry to hear about this. Could you let me know if this happens for more than one app, such as Browser and YouTube? Also, could you let me know what other steps you've tried, such as resetting Smart Hub?

Also, could you check the tool pictured here in this guide and see if it fails at any of the points: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=341966&modelname=UN46ES6150F&modelcode=UN46ES6150FXZA

HD Tech

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REPLY TO HD TECH

by babs97222 - 1/21/13 12:11 PM

In Reply to: Re: Smart Hub Not Connecting by Samsung_HD_Tech

All apps (you tube, etc) have connectivity problems. Did a reset before my email...did not help. Checked all network settings and no issues.

By the way... after being able to connect and downloading one app, it gave me the same error message. When returning to check network connection, it was toff again. Restarted TV and network working fine again but now getting same error message again.

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Error_code_014 network interference on ue40eh5300.

by sreadman - 1/21/13 1:38 PM

In Reply to: REPLY TO HD TECH by babs97222

Hi only been switched on for 2 days and got an error_code_014 network interference problem.
I'm connect via cable and internet connectivity is working perfectly including being able to watch ITV player etc. The error occurs when trying to access or download new apps through the samsung app store.

Please update ASAP as I'm planning on taking this back to the shop and trying another brand. So disappointing!

Scott

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Re: Smart Hub Not Connecting

by Samsung_HD_Tech - 1/23/13 10:58 AM

In Reply to: Error_code_014 network interference on ue40eh5300. by sreadman

Hi sreadman

Please message me by going to my profile and clicking email. I'll escalate your case.

HD Tech

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Re: Smart Hub Not Connecting

by Samsung_HD_Tech - 1/23/13 10:58 AM

In Reply to: REPLY TO HD TECH by babs97222

Hi babs97222,

OK, message me by going to my profile and then clicking email. I'll see if I can get this escalated.

HD Tech

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- Click here to visit the Samsung forum
- Click here to visit the Samsung store on CNET

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