by ndeangelis - 1/16/13 10:24 AM
In Reply to: Good post. by R. Proffitt
My guess is that the back end equipment that supports the Samsung Smarthub/Apps is either overwhelmed, or inadequate (either speed, or equipment) to handle the connections requested by the Smarthub program from all these players.
I have been in the computer industry for over 20 years. If you stop and think about what is going on, and look at all of the people on this forum and others, all complaining of the same thing.
If you go to your pc or mac or ipad, how come you can go to netflix and start watching a movie in, about as long as it takes you to login?
I am tired of hearing and reading things from technical support people like "Did you try turning off your firewall?"
Really??? Did you have to turn off your firewall to login into netflix on your computer to get it to work?? No!!!. The Router/firewall's job is to protect your computer!!! How ridiculous is that? By it's nature the router is a firewall. Somehow that question is the de facto response from technical support people from almost any company for years!!! I suppose the hope is that if you haven't tried to turn it off, and you can't turn it off because you don't know how, then Samsung can hang up on you until you do..... Only to find that it didn't fix the problem.
Let's just say, for the sake of the argument, you did turn off your firewall, and that somehow (unlikely) fixed the problem.... Now what? The only way to use the $159.00 blu-ray is expose all of your computers to the Internet?
Are you telling me the average person, who know's nothing about computers or routers now has to somehow find a way to login to their router and manipulate it as a test? Or worse yet, hire someone to attempt to figure out what is wrong? Really?
And by the way, I have seen it, where the blu-ray connects to the internet (Hard-wired BTW), gets the firmware update online - So you know it is connected to the Internet, but then mysteriously, Smarthub doesn't work. If you check your Internet settings, they are all OK, yet Smarthub won't get online....... So tell me again, why anyone would now have to even think about the firewall in their router? Please.....
Look, if you download a file, like a pdf or and update on your computer, they go pretty quick. The speed will depend on your internet speed (inbound), but also the speed at which the other side can send it to you (Their outbound speed).
How about this, why is netflix on Apple TV so fast?
Again, in this case and this particular problem (Smarthub) Samsung, has to fess up and admit there is a problem, say they are working on it, and eventually fix the product people are paying for. By saying or having you try anything else is just wasting your time......
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