Samsung forum: no application on my smart tv !!! where did alla of them go?

My TV is a UE40ES6800 and I'm in Denmark. Each Monday, it seems, the Samsung Smart Hub is updating itself. This starts by deleting all the apps including the Samsung Apps, so you cannot reinstall or install new ones. Then it goes through all the apps I had before in the little window at the top right saying "Install" on each one, but only the first one appears. To get the newt one I have to turn off the TV, turn it on again, the same cycle happens, and the next one appears. As I have 15 apps I need to do this 15 times before I have all my apps back.

Whenever Samsung Apps appear and I try to click on it I get a connection error with ERROR_UPDATE_02. However, the Network Settings confirm that I am connected to the internet and I can also display a web page in the browser.

This kind of behavior has existed for at least a month now. I got the TV in mid-December. In the beginning it updated correctly with each app appearing as it cycled through them in the top right window. There has been no changes to my network setup. I use a wireless connection.

The update is primitively designed as there is no need to load and install all the apps when just one or two have changed. So far I have not been able to see any changes. YouTube remains the same old virtually useless app. It is also primtive that the apps do not keep their settings. After each update - which is sometimes several times a week - I need to enter my Netflix userid and password, which is a major annoyance when you have to do it with the remote.

Please, Samsung, first priority is to make Smart Hub update work. Second priority is to redesign it to be user friendly.

The time is set correctly, I just checked, and the behavior is still the same. I haven't got all my apps installed yet. I can now sometimes (not every time) connect to Samsung Apps. I can choose an app and click Download, but then nothing happens. I tried with Plex which I had installed before and which I miss the most.

The Smart Hub should be redesigned by an expert software designer and should work as follows:

- No installed apps should ever be removed, just replaced when an update is available.
- Settings of updated apps should be retained unless the update is a major change.
- The update should take place when watching TV (if an internet connection is available).
When switching to the Smart Hub a message should be displayed something like this:

The following apps have been updated:
- Plex
- YouTube
etc.

Well, if Smart TVs cannot be made to work better than this it will be a lost cause. Right now you are much better off buying a cheap netbook and connect it to the TV via HDMI. Works a lot better than the Smart TV. If you don't want the wire you can just use a remote keyboard.

I have tried to give my feedback to Samsung, but so far without success. I contacted their chat line, but they will only receive specific problems on specific models. Does anybody know how to give them general feedback that could significantly improve their products?

In any case, I still have the Smart Hub update problem which is a real pain. There must be more of you out there who have this problem. Can anybody help? If not, I think I will buy a netbook.

I have looked at those dongles as well. I wonder how well they work. Will they play Flash movies in fullscreen? If they work well on the Samsung together with an Rii Mini Wireless Keyboard you would have a winner. Has anybody tried it?