Smart Hub update is broken - and primtively designed
by Rummelpot - 2/4/13 12:38 PM
In Reply to: Smart Hub not working by macsac666
My TV is a UE40ES6800 and I'm in Denmark. Each Monday, it seems, the Samsung Smart Hub is updating itself. This starts by deleting all the apps including the Samsung Apps, so you cannot reinstall or install new ones. Then it goes through all the apps I had before in the little window at the top right saying "Install" on each one, but only the first one appears. To get the newt one I have to turn off the TV, turn it on again, the same cycle happens, and the next one appears. As I have 15 apps I need to do this 15 times before I have all my apps back.
Whenever Samsung Apps appear and I try to click on it I get a connection error with ERROR_UPDATE_02. However, the Network Settings confirm that I am connected to the internet and I can also display a web page in the browser.
This kind of behavior has existed for at least a month now. I got the TV in mid-December. In the beginning it updated correctly with each app appearing as it cycled through them in the top right window. There has been no changes to my network setup. I use a wireless connection.
The update is primitively designed as there is no need to load and install all the apps when just one or two have changed. So far I have not been able to see any changes. YouTube remains the same old virtually useless app. It is also primtive that the apps do not keep their settings. After each update - which is sometimes several times a week - I need to enter my Netflix userid and password, which is a major annoyance when you have to do it with the remote.
Please, Samsung, first priority is to make Smart Hub update work. Second priority is to redesign it to be user friendly.
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