Samsung forum: no application on my smart tv !!! where did alla of them go?

Same here. After switching TV on and starting Smart TV, it started deleting all services. My apps were starting disappearing from menu. When I pressed "Back" button the process stopped, but the apps are no longer available! Virus???

Trying to access Samsung Apps Store gives strange ERRORS: ERROR_012, ERROR_011 and so on.

Visibly, the Smart Hub maintenance is still ongoing as the built-in web browsers in our four televisions are unable to start. We have four of these televisions that we use for operational real-time status displays (wall-boards) accessing an internal webserver.

Is it possible for Samsung to provide a website indicating the status in near-real-time of the Smart Hub platform?

Additionally, is there any specific reason that the built-in web browser in the televisions require the Smart Hub platform to be "alive" even when they are used to connect to internal websites, and thus does not require any services from the Smart Hub itself? (Some other applications are able to run independently of the Smart Hub platform, so why not the web browser?)


Thanks

Leland

Got it sorted out. Thank you.

Hi Madas2206,

I'm sorry to hear about this. Could you give me an overview of what you've tried thus far? For instance, have you tried a Smart Hub reset or a factory reset?

HD Tech

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Well, this post did let me know what the problem is. It's very frustrating when you don't let people know what is going on. I've been trying ever since we purchased our tv over a week ago and have yet been able to connect to the web browser. And yes, all of my apps have disappeared also. So, guess we'll all have to wait until Monday. Paid so much money and can't use the functions. Was it worth it? NOT YET!!

All of my apps are gone as well. It says I am not connected to the internet - but then I just did a system test and there was an update. So I updated it...through...the...internet...which...it says I am NOT connected to.

I would not have been able to do a system update if there was no internet connection.

Did the smarthub reset (0000) pass code. Didn't work.

Did the system reset (0000) didn't work.

Now what?

Is the update complete?

So this morning i open my tv and i find three of my applications back again !!! ... so i think.. cool it's working again.. i go to samsung apps to download the apps that didn't come back by themselves(bad boys...) and what??? Smart Hub needs to update.. like a fool i press ok and my tv starts to delete the few services that i found on my tv..... So question.... WHAT's THIS PLEAAAAAAAAAAAAAAAAAAAAAAAAAAAASE :((((((((((((((((((((((((((((((((((((((((((((((((((((((((((

my smart hub has removed all my apps and i cant get my browser to work i have tried a smat hub reset but that has made no difference. model number is ue40es6710 can someone help me please

i have reset the smart hub and factory reset tv still the same, i'm getting a network connection error msg and i'm connected with an Ethernet cable (wireless has never worked!!) but thats not an issue really i just want it to work again!!

Hi syrine9 and others,

I'd like to get this a bit more organized if you don't mind. I realize that this is all an on-going problem for each of you, but if you could each post the following information, I'll try to answer each of you individually:

Product: Blu-ray Player/Home Theater/TV
Model: BD-E5900/UN60ES8000/HT-EM45C/etc.
Your symptom or error: "Apps are missing"/"Smart Hub says at start up, 'Error Model Bind'"/etc.

HD Tech

Online Brand Ambassador

- Click here to visit the Samsung forum
- Click here to visit the Samsung store on CNET

Hi,

am having similar problems.

Bought an ES8000 a week ago and didn't expect it to work out of the box as usually disappointed by promises that technology offers but no! It worked fantastically - I live in the Middle East but want to watch BBC iPlayer so set UK during setup and use a Smart DNS and everything was perfect.....until a few days ago and all the apps had disappeared!

After looking on this forum I did a number of resets including Smart hub, reset the country code, reset router etc. Sometimes would say downloading ** of 14 apps but would only show one or else would say 'Network is not connected' error update 001 or 002 or 003. Other times it would say updating Smart hub and apps next to 'Samsung apps' icon would then disappear! Tried again the following day and after much faffing got the apps back.

However, been away a few days, turn on TV just now and ALL apps disappeared again!!! Checked BBC iPlayer on my PC and works fine so shouldn't be the Smart DNS.

Even if there is an issue with the server why do apps get deleted? Are they not downloaded to some form of memory like on a PC or Smart phone? Cannot access Samsung apps or even the web browser - what is going on Samsung!?

Model UA55ES8000
Firmware 1018.0
Smart Hub 4.519-5.0

TV
UE46ES6710
Smart hub won't work; fails to connect and apps vanish

I am experiencing the same issues as people above.

Model - UE 40EH5300
Apps missing, plus also 'network not avaiable'

I've done a tv factory reset and software update, but to no avail. Most apps still missing (BBC iplayer, ITV, Samsung App, Fitness Centre). wireless network also rebooted and reconnected.

Same here

37ES6300 TV
Apps disappeared, can't access anything via Smart Hub

This is not a new issue, I had it happen to me just over a week ago, I contacted Samsung and did all the required actions (updated firmware, reset system). After a few days it all came back, just as I was about to return the TV to John Lewis. As well as the apps going, my TV was turning itself off without warning, it was also not detecting the hard drive.

So I then go away with work for the week, return today, and the issue has reappeared - so I guess it looks like the TV will be returned to the shop. I know it's possibly a software issue but since Samsung don't appear to be getting any closer to fixing it then I don't want the TV - I bought it for the Smart functions, if I wanted a TV without smart functions then I could have saved some money and gone for one without these functions.